Travel Reservations & Sales Consultant

AURORA COACH TOURS; Sydney; On-site; AUD 90,000 - 105,000; Full time

Job summary

Aurora Coach Tours in Newtown, Sydney, is seeking an outgoing, commercially minded and highly organised Customer Service, Sales & Marketing Consultant to own reservations, meet & greet, sales, marketing and customer engagement from first enquiry through to departure.

You will welcome guests at airport departures and arrivals, helping ensure they feel looked after. The role combines reservations, sales and marketing with face-to-face guest contact and ongoing relationship building.

Qualifications

• Outgoing, commercially minded and highly organised
• Sales ability and customer engagement mindset
• Attention to detail and marketing creativity

Responsibilities

• Take ownership of reservations, meet & greet, sales, marketing and customer engagement
• Welcome guests at airport departures and arrivals and ensure a smooth experience from check-in to departure
• Contribute to Aurora’s social media, website and traditional marketing activities

Job description

The opportunity to build genuine relationships with our guests, sell unforgettable memories, and help grow a much-loved travel brand. Join a growing family business and explore new horizons in a role inspired by travel.

Are you the kind of person who remembers a customer's name, follows up the enquiry that hasn't quite turned into a booking and checks travel documents one more time – just to make sure everything is right?

Can you sell a holiday, confidently speak to a room full of potential travellers and then be there to personally welcome our guests as they leave on tour?

Aurora Coach Tours is looking for an exceptional Customer Service, Sales & Marketing Consultant to join our small but dedicated team in Newtown.

Aurora Coach Tours specialises in carefully planned, interstate coach holidays for senior Australian travellers.

Our guests trust us with their holidays, their time and their memories. Many travel with us year after year and expect the warm, personal 5-star service Aurora is known for. We want our customers to feel recognised, valued and genuinely cared for from their first enquiry until we welcome them home.

Aurora Coach Tours

Aurora Coach Tours specialises in carefully planned, interstate coach holidays for senior Australian travellers.

Our guests trust us with their holidays, their time and their memories. Many travel with us year after year and expect the warm, personal 5-star service Aurora is known for. We want our customers to feel recognised, valued and genuinely cared for from their first enquiry until we welcome them home.

The Position

We are looking for an outgoing, commercially minded and highly organised person to take ownership of reservations, meet & greet, sales, marketing and customer engagement at Aurora Coach Tours. As one of the faces of Aurora, you'll welcome guests at airport departures and arrivals, helping ensure they feel looked after from check-in to their return home.

The Location & Hours

Our office is in Newtown, Sydney, surrounded by cafés, shops and excellent public transport.

This is a full-time, office-based role and working closely with the rest of our team is an important part of looking after our customers.

The position is predominantly Monday to Friday; however tourism doesn't always operate between 9am and 5pm. Airport meet and greets, tour departures, arrivals and occasional events mean some early mornings, evenings and weekends are an essential part of the role.

Why Should You Apply?

• $90,000 per year plus superannuation
• Permanent full-time employment
• A genuinely varied role combining reservations, sales, meet & greet, marketing and customer engagement
• The opportunity to build relationships with a loyal and growing customer base
• Take ownership of bookings and reservations from first enquiry through to departure
• Play an active role in Aurora’s social media, website, digital and traditional marketing
• Get out of the office for Village Talks, marketing activities and tour meet and greets
• See your sales and marketing activity turn into real bookings
• A friendly and supportive team environment
• The satisfaction of helping create memorable holidays for our guests
• The world is your oyster – build a long-term career with an established Australian tour operator
• A place where ambition is encouraged and progression is achievable
• Because you have an awesome work ethic, right?

The Heads Up

• You genuinely care about customers. You could be organising someone's last ever holiday. Manners, empathy and ethics are our most important core values.
• You're a salesperson as well as a people person. Great sales at Aurora isn't about the hard sell – it's about understanding our customers well enough to help them find the right holiday and giving them a reason to come back.
• Notice the details and take initiative. Reservations leave little room for "near enough". A wrong date, missed dietary requirement, incorrect room request or incomplete travel document can create a significant problem. When something is missing or doesn't look right, you investigate it and take action.
• Communicate well – on the phone, online and face-to-face. This is a role with plenty of variety – you'll need to be just as confident talking one-on-one with a customer as you are speaking to a room full of potential travellers.
• Happy to go above and beyond the call – our guests appreciate this and so do we.

Interested?

Opportunities to join the Aurora Coach Tours team do not come up often.

If you are commercially minded, highly organised, confident with people and have the combination of sales ability, attention to detail and marketing creativity we're looking for, we would love to hear from you.