Join Our Team as a Customer Service Specialist!

Next Generation Pet Foods; Caloundra; On-site; AUD 50,000 - 70,000; Full time

Job summary

Next Generation Pet Foods is hiring a Customer Service Specialist to join our Caloundra team. You will be the first point of contact for customers, handling inquiries, processing orders and maintaining records to ensure smooth service delivery.

The role emphasizes clear communication, problem solving and teamwork across departments, with opportunities for professional growth and a supportive workplace culture in a dynamic Australian pet foods company.

Qualifications

• Previous experience in a customer service or administrative support role, preferably within a sales or product-focused environment.
• Excellent written and verbal communication skills with the ability to communicate clearly and professionally.
• Strong organisational and time management abilities, capable of managing multiple tasks simultaneously.
• Proficiency with computer systems, email platforms and Microsoft Office applications.
• A genuine passion for delivering outstanding customer service and solving problems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email and other communication channels.
• Process customer orders accurately and efficiently, ensuring all details are correctly recorded.
• Maintain comprehensive customer records and update databases with relevant information.
• Provide product information and recommendations to customers to help them make informed purchasing decisions.
• Resolve customer complaints and issues in a timely and professional manner.
• Coordinate with internal teams to ensure customer requests are fulfilled and tracked appropriately.
• Handle administrative tasks including scheduling, filing and documentation as required.
• Support the development and maintenance of customer relationships to promote loyalty and repeat business.
• Contribute to team meetings and share feedback to continuously improve customer service processes.

Skills

Customer service

Written & verbal communication

Organisational skills

CRM experience

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Join Our Team as a Customer Service Specialist!

Next Generation Pet Foods is seeking a Customer Service Specialist to join our dynamic team in Caloundra, QLD. This is a full-time position that plays a vital role in delivering exceptional customer experiences and supporting the administrative operations of our company. As a Customer Service Specialist, you will be the first point of contact for our valued customers, handling inquiries, processing orders, and ensuring every interaction reflects our commitment to excellence. This role is essential to maintaining customer satisfaction and supporting the smooth operation of our business.

Key responsibilities

Respond promptly and professionally to customer inquiries via phone, email and other communication channels

Process customer orders accurately and efficiently, ensuring all details are correctly recorded

Maintain comprehensive customer records and update databases with relevant information

Provide product information and recommendations to customers to help them make informed purchasing decisions

Resolve customer complaints and issues in a timely and professional manner

Coordinate with internal teams to ensure customer requests are fulfilled and tracked appropriately

Handle administrative tasks including scheduling, filing and documentation as required

Support the development and maintenance of customer relationships to promote loyalty and repeat business

Contribute to team meetings and share feedback to continuously improve customer service processes

What we're looking for

Previous experience in a customer service or administrative support role, preferably within a sales or product-focused environment

Excellent written and verbal communication skills with the ability to communicate clearly and professionally

Strong organisational and time management abilities, capable of managing multiple tasks simultaneously

Proficiency with computer systems, email platforms and Microsoft Office applications

A genuine passion for delivering outstanding customer service and solving problems

Ability to remain calm and patient when dealing with challenging customer situations

Attention to detail and accuracy in processing information and maintaining records

Team player mentality with the ability to collaborate effectively with colleagues across departments

Professional telephone manner and interpersonal skills

Experience with customer relationship management (CRM) systems is highly desirable

What we offer

Next Generation Pet Foods is committed to supporting the professional growth and wellbeing of our employees. We offer a competitive salary package, opportunities for career development and training, and a supportive workplace culture.

About us

Next Generation Pet Foods is an Australian pet food manufacturer and part of the EBOS Group. We are passionate about producing quality products that contribute to the health, happiness and wellbeing of pets. We are looking for an organised, friendly and detail-focused Customer Service Officer to join our team at our Caloundra office.