Jobs Advisor - Mitchelton

ETC LTD; Brisbane; On-site; AUD 48,000 - 54,000; Full time

Benefits offered by this job

Above Award salaries

Salary packaging

Flexible working arrangements

Working from home options

Paid day off for Birthday

Job summary

Enterprise & Training Company Limited (ETC) in Queensland is seeking a motivated Jobs Advisor to support jobseekers, build relationships and deliver personalised guidance to help clients move into employment. You’ll manage a caseload, run group sessions, and work towards KPIs.

The role requires strong communication, customer service experience, a Certificate IV in Employment Services, and a current Police Check and Blue Card.

Qualifications

• Customer service skills and/or experience
• A desire to achieve outcomes and meet KPIs
• Certificate IV in Employment Services (or willingness to obtain)
• A current, clear National Police Check
• A current QLD Blue Card

Responsibilities

• Build positive and supportive relationships with customers
• Manage your own caseload of customers and provide ongoing guidance
• Deliver individual and group-based support sessions
• Prepare customers for employment opportunities and referrals to activities that build employability skills
• Work towards agreed performance outcomes and targets
• Help customers identify strengths, overcome barriers and achieve sustainable employment outcomes

Skills

Strong communicator

Organised

Goal orientation

Relationship building

Customer service

Resilient & solutions-focused

Education

Certificate IV in Employment Services

Job description

Introduction

Enterprise & Training Company Limited (ETC)is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you’ll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference — and to grow while doing it.

Description

Are you passionate about helping people achieve their goals? Do you enjoy building relationships, providing support and seeing others succeed?

We're looking for a motivated and people-focused individual to join our team as a Jobs Advisor. This is a rewarding opportunity to help people overcome challenges, build confidence, develop skills and connect with meaningful employment opportunities.

Whether your background is in customer service, retail, hospitality, recruitment, sales, education, community services or another people-focused role, we'd love to hear from you.

Remuneration for this role is between $35.13/hr & $38.96/hr depending on skills and experience relevant to the role.

The Role - A Day in the Life of a Jobs Advisor.

Every day is different in this role. You'll work with a diverse range of individuals, providing personalised support and guidance to help them move closer to employment and career goals.

As a Jobs Advisor, you will:

• Build positive and supportive relationships with customers
• Manage your own caseload of customers and provide ongoing guidance
• Deliver individual and group-based support sessions
• Prepare customers for employment opportunities and referrals to activities that build employability skills
• Work towards agreed performance outcomes and targets
• Help customers identify strengths, overcome barriers and achieve sustainable employment outcomes

If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you

Skills And Experiences

Criteria for Success

We're seeking someone who is:

• A strong communicator who enjoys working with people from all walks of life
• Organised and able to manage competing priorities
• Motivated by achieving goals and delivering positive outcomes
• Confident building relationships and providing exceptional customer service
• Resilient, proactive and solutions-focused

To be successful in this role, you will need:

• Customer service skills and/or experience
• A desire to achieve outcomes and meet KPIs
• Certificate IV in Employment Services (or willingness to obtain)
• A current, clear National Police Check
• A current QLD Blue Card

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, 9 day fortnights,Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Access to the Fitness Passport Program
• 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offersOpportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

More information

A copy of the Position Description can be viewed here.

For more information about this role, please contact Vijay Dhull via email at [e-mail]

For more information about ETC please visit https://etcltd.com.au/.

We are an equal opportunity employer and promote great working conditions.We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check andWorking With Children Check or Blue Card must be providedprior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with theNational Principles for Child Safe Organisations.

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email [e-mail] and we will work with you to meet your specific needs.

OUR REF: RA26174