Jewelry Store Leader — Customer Experience

Pandora; Northern Beaches Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

60% staff discount

Birthday leave

Continuous learning and development

Subsidised health insurance

Retail bonus scheme

Employee Assistance Programme

Generous jewellery allowance

Two annual Wellness Days

Job summary

Pandora Australia is seeking a Store Manager to lead our flagship team on the shop floor, delivering exceptional customer experiences, driving sales, and upholding Pandora's brand values across the store.

You will coach an Assistant Store Manager and Retail Assistants, shape store culture, oversee visual merchandising, and partner with HR to manage performance. The role rewards proactive leadership and a passion for jewellery.

Qualifications

• 3+ years’ experience as a Store Manager in a fast-paced retail environment.
• Strong communication skills with the ability to influence and engage stakeholders.
• Commercially minded with strong analytical and problem-solving capability.
• Proven ability to build, develop, and retain high-performing teams.
• Passionate about delivering results and creating exceptional customer experiences.

Responsibilities

• Create a positive and engaging store culture where team members feel empowered to represent the brand.
• Drive a high-performance sales environment that consistently exceeds customer expectations.
• Achieve and exceed sales targets and KPIs, identifying opportunities for growth.
• Lead, coach, and develop your team, building capability and accountability.
• Partner with the Divisional Sales Manager and HR to manage performance and people matters.
• Oversee store operations, ensuring excellence in visual merchandising, processes, and customer experience.

Skills

Store Management

Customer Service

Team Leadership

Visual Merchandising

Job description

Pandora Australia is seeking a Store Manager to lead our flagship team on the shop floor, delivering exceptional customer experiences, driving sales, and upholding Pandora's brand values across the store.

You will coach an Assistant Store Manager and Retail Assistants, shape store culture, oversee visual merchandising, and partner with HR to manage performance. The role rewards proactive leadership and a passion for jewellery.