ITSM Tooling Specialist – Jira & ITIL Expert

Leidos

Sydney

Presencial

AUD 110.000 - 140.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Leidos Australia is seeking an ITSM Tooling Specialist to join its Geo Spaces Team. You will design, configure, and maintain Jira Service Management workflows, automations, SLAs, forms, and reporting to support Incident, Request, Problem, Change, and Knowledge Management.

Collaborating with Service Delivery, Engineering, Architecture, and Business stakeholders, you will translate policies into practical tooling that improves visibility, compliance, and outcomes while maintaining auditability

Formación

Experience configuring and administering Jira Service Management workflows, schemes, automations, SLAs, and reporting.
Practical experience applying ITIL Service Management processes (Incident, Request, Problem, Change, Knowledge) through tooling.
Ability to translate policies and stakeholder requirements into fit-for-purpose system designs and workflows.

Responsabilidades

Design, configure, and maintain Jira Service Management workflows, automations, SLAs, forms, queues, reporting, and governance controls.
Partner with Service Delivery, Engineering, Architecture, and Business stakeholders to translate operational policies into practical tooling.
Support and govern multiple environments and instances with controlled configuration promotion and auditability.
Develop dashboards, reporting, and knowledge management capabilities to provide actionable insights and improve service performance.