Strategic ITIL Problem, Knowledge & Event Lead

Leidos

Canberra

On-site

AUD 120,000 - 150,000

Full time

6 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Flex Your Way

Wellbeing Access

Learning & Development

Impactful projects

Career growth

Job summary

Leidos Australia is seeking a Problem, Knowledge & Event Coordinator to deliver ITIL 4 aligned services within a SIAM shared-resource model, providing cross-practice oversight across the Problem, Knowledge and Event Management practices. This role aligns Leidos delivery with customer policies and drives continual improvement across service management.

You will lead governance activities, develop Playbooks, and collaborate with technical teams to enhance reporting, dashboards and automation for

Qualifications

Demonstrated experience within ITSM or Service Governance environments.
Strong knowledge of Problem Management, Knowledge Management and Event Management.
Experience developing procedures, Playbooks, SOPs and training materials.
Strong stakeholder engagement, facilitation and communications skills.
ITIL 4 Foundation is required; SIAM/Managing Professional certifications desirable; ServiceNow reporting experience valued.

Responsibilities

Lead and coordinate Problem, Knowledge and Event Management practices to meet SLAs.
Drive governance, reporting, SLA monitoring, quality reviews and SIAM forum participation.
Coordinate investigations, support escalations, and drive continual improvement across ITIL practices.
Develop and embed Playbooks, align with customer policies and workflows.
Collaborate with technical teams and SMEs to improve reporting, dashboards and automation.