ITC House Manager

MacKillop Family Services; Penrith City Council; On-site; AUD 70,257 - 73,439; Full time

Benefits offered by this job

Salary packaging

Paid Training

Fitness Passport

Employee Assistance Program

Supportive Environment

Sanctuary Model

Job summary

MacKillop Family Services is seeking a dedicated House Supervisor to lead one of our youth residential care homes in NSW, overseeing daily care and guiding a team of workers to create a safe, therapeutic environment.

This permanent full-time role in Penrith and surrounding areas offers a competitive hourly rate of $51–$53.31 SCHADS Level 5, plus salary packaging and industry-specific training.

Qualifications

• Bachelor degree in social work, community services, management or relevant field.
• Proven skills and experience developing behavioural management programs for children and adolescents with challenging behaviours.
• Ability to participate collaboratively within teams and demonstrate sound judgement.
• Demonstrated knowledge of residential care, particularly therapeutic environments.

Responsibilities

• Lead daily care in the home and support young people with complex needs.
• Guide and supervise a team of residential care workers.
• Help maintain a safe, therapeutic environment for youth.
• Collaborate with the ITC Coordinator and stakeholders to ensure program consistency.

Skills

Behavioural management programs

Team collaboration

Residential care

Therapeutic environment

Education

Bachelor degree in social work or relevant field

Experience in therapeutic residential care

Job description

Join our well-established team, where passion, motivation, and a culture of growth thrive! We’re a close-knit group of skilled professionals who take pride in supporting one another and fostering an environment where resilience and teamwork are at the heart of everything we do. Our team members are not only experts in their fields but also bring a gentle, caring nature and a great sense of humour to the workplace, making every day both productive and enjoyable. If you’re looking to be part of a supportive and dynamic environment where your skills can grow and flourish, we’d love to hear from you!

About the role

We are seeking a dedicated House Supervisor to lead one of our youth residential care homes, supporting children and young people with complex needs. In this vital role, you’ll oversee daily care, guide a team of residential care workers, and help create a safe, therapeutic environment where young people can feel supported.

If you're a compassionate leader ready to make a meaningful impact, we’d love to hear from you.

Job Details

This is a Permanent Full-time opportunity based in the Penrith and surrounding areas, NSW within our Intensive Therapeutic Care program and reports to the ITC Coordinator.

Our Offer

• Competitive hourly rate ($51-$53.31 SCHADS Level 5) dependent on qualification and experience.
• Salary packaging–we can help you to maximise yoursalary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Paid Training that is industry specific including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training.
• Fitness Passport - which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program-Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.

Key Selection Criteria

To be successful in this role, you will have:

• A tertiary qualification at Bachelor Degree level in social work, community services, management or relevant field
• Proven skills and experience in development of behavioural management programs for children and adolescents with challenging behaviours.
• Ability to participate collaboratively and constructively within teams of peers, staff and other stakeholders, as well as initiative and effective personal judgement when working alone.
• Demonstrated experience and knowledge of the residential care field, particularly within a therapeutic environment.

Requirements

You must have a:

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.
• Current First Aid Certificate with a minimum 6 months validity

Our Commitment

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.