Information Technology Trainee

Central Highlands Regional Council; Emerald; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Five weeks annual leave with leaveload

Fortnightly RDOs

Full uniform allocation

Payroll deductions and salary-sacrific

Wages paid fortnightly

Employee Assistance Program

Fitness Passport member benefits

Job summary

Central Highlands Regional Council (CHRC) invites applications for an IT trainee based in Emerald, Queensland. The role offers full-time, 24-month maximum-term employment and hands-on training while pursuing a Certificate III in Information Technology.

You will support CHRC’s ICT team, learn hardware, software, and cybersecurity basics, and contribute to a professional workplace. Successful applicants will have a positive attitude, basic computer skills, and a willingness to learn.

Qualifications

• Must be at least 15 years old and not currently at school.
• Willing to undertake a traineeship and meet eligibility criteria.
• Desire to complete a nationally recognised qualification (Certificate III in IT).

Responsibilities

• Provide first-level ICT support to CHRC staff.
• Assist with setup, deployment and maintenance of hardware, software and devices.
• Learn to diagnose basic hardware, software and connectivity issues.
• Support user account administration and access management.
• Assist with system upgrades and software installations.

Skills

Positive attitude

Teamwork

Basic computer skills

Interest in technology

Problem solving

Communication skills

Customer-focused support

Holder of a current Queensland C Class

Education

Certificate III in Information Technology

Job description

Central Highlands Regional Council – Emerald QLD

Work Type:Maximum Term Full Time - 24 Months

Directorate: Corporate Services

Award & Salary: In accordance with relevant industrial agreements, including the applicable Award, Order or Certified Agreement

Central Highlands Regional Council (CHRC) is seeking a motivated, reliable and eager-to-learn trainee to join our Information Technology team. This is an exciting opportunity to gain full-time, paid work while working towards a Certificate III in Information Technology.

As a trainee, you'll gain hands‑on experience supporting CHRC's Information, Communication and Technology (ICT) section while developing practical technical and customer service skills in a professional workplace environment. This practical experience, combined with formal training, will provide a strong foundation for a successful career in Information Technology.

What you’ll bring

• A positive attitude and genuine willingness to learn
• A reliable approach to teamwork, with a focus on safety and following instructions
• Basic computer skills and confidence using common software applications
• An interest in technology and a desire to develop practical IT skills
• Good problem-solving skills and a willingness to troubleshoot issues
• Sound written and verbal communication skills
• The ability to work effectively in a team and provide customer-focused support
• A commitment to completing a Certificate III in Information Technology
• A current Queensland C Class Provisional Driver’s Licence (or eligibility and willingness to obtain one within 12 months of commencement).

What you'll be doing

• Providing first-level technical support to CHRC staff and assisting with ICT enquiries
• Assisting with the setup, deployment, and maintenance of computer hardware, software, and mobile devices
• Learning to diagnose and troubleshoot basic hardware, software, and connectivity issues
• Supporting user account administration and access management activities
• Assisting with system upgrades, software installations, and equipment replacements
• Maintaining accurate ICT asset and equipment records
• Supporting the management of printers, phones, and other technology devices across CHRC
• Assisting with the documentation of ICT processes, procedures, and support activities
• Learning and applying cybersecurity, information management, and data protection practices

Why work with CHRC?

At CHRC, we're committed to creating opportunities for the next generation of skilled workers. As the winner of the 2022 and 2024 Regional Queensland Training Awards – Large Employer of the Year, as well as producing the 2022 Apprentice of the Year and 2023 Equity Student of the Year, we have a proven track record of supporting apprentices and trainees to achieve their career goals.

At CHRC, there’s a rewarding path and an incredible future waiting for you. Through hands‑on experience, structured training, and supportive mentoring, you'll have the opportunity to develop valuable skills, gain a nationally recognised qualification, and build a rewarding career close to home.

We also offer great benefits, including:

• Five weeks annual leave with 17.5% leave loading
• Fortnightly RDO’s
• Full uniform allocation
• Payroll deductions and salary sacrifice options
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport member benefits

To be eligible for this traineeship, you must:

• Be at least 15 years of age and no longer at school
• Meet citizen, residency, and visa requirements to undertake a traineeship
• Not hold a qualification equal to or higher than the traineeship qualification in the same field

Where trainee positions are funded through government initiatives, they may be subject to additional eligibility requirements. We strongly encourage applications from the following groups:

• Young people (aged 15–24 years, including those in and transitioned from out-of-home care)
• Long‑term unemployed job seekers
• Mature‑age job seekers (aged 45 years or older)
• Aboriginal and Torres Strait Islander people
• Migrants and refugees
• People with disability
• Displaced workers
• Women re‑entering the workforce
• Veterans and ex‑service personnel and their families

Pre‑employment checks for this role include:

• Right to Work in Australia
• Medical Assessment
• Reference Checks
• Licence Checks (if applicable)
• Funding Eligibility Checks

Whoever you are, there’s a place for you here.

Applications close: Monday 19th October 2026 at 8am.