IT Technician ~ Information Systems

sidneyhealthcenter; Sydney; On-site; AUD 33,000 - 45,000; Full time

Benefits offered by this job

Sign On Bonus

Job summary

Sidney Health Center is seeking an IT Technician to join our Information Systems team. You will provide first-level service desk support, handle telephony and printing tasks, and deliver desktop/endpoint assistance to staff and providers.

The role offers a full-time schedule, with an 80-hour two-week pay period and a starting wage of $28.50 per hour, aligned with internal pay structure and experience. Join SHC to support exceptional patient care through reliable technology.

Qualifications

• High school diploma or equivalent.
• Customer-service or technical-support experience preferred.
• Strong troubleshooting instincts, including the discipline to ask "what’s the actual problem?" before reaching for a fix.
• Curious, coachable, and eager to learn and grow into greater technical depth over time.

Responsibilities

• Provide first-level (Tier-1) service desk support: triage, first-touch resolution, and routing of tickets to the appropriate specialist when deeper support is needed.
• Image, configure, and support desktops, laptops, and other end-user devices.
• Support telephony and voice services, including desk and wireless handsets, voicemail, call routing and auto-attendants, the on-call phone, overhead paging, and nurse-call service.
• Support fax-as-a-service (XMedius) for end users.
• Maintain the multifunction printer (MFP) fleet, including print queues, drivers, and consumables.
• Support clinically critical wristband, label, and lab printers.
• Provide responsive, courteous customer service to staff and providers throughout the organization.
• Document work in the ticketing system and contribute to the department's knowledge base.
• Escalate physical/low-voltage and server/platform issues to the appropriate specialists.

Skills

Customer service

Technical support

Troubleshooting

Communication

Learner

Education

High school diploma

Tools

XMedius

Ticketing system

MFP printers

Job description

IT Technician ~ Information Systems

Sign On Bonus Available

Join our I CARE team at Sidney Health Center for the competitive wages, benefit package, ability to obtain a wide variety of experience, family-like atmosphere, and great work life balance. Sidney Health Center is proud to be among a select few organizations who have been named a Top 100 Critical Access Hospital and named a Five Star Hospital and Nursing Home.

Our pride shows!

About Us

Sidney Health Center is a not-for-profit community based medical center that has been serving people in the MonDak region for more than 100 years. Our passion for caring is shared by doctors, nurses and over 500 employees and volunteers. This commitment to caring is our allegiance to the community as we strive to provide “Exceptional Care for Life” while offering many services that are rarely found in like-size communities. From state-of-the-art imaging services to cancer care to a locally-owned air ambulance service, Sidney Health Center combines the modern medical amenities with a small-town agriculture-based community.

The Position: IT Technician~ Information Systems

Employment Status

Full-Time

Hours per two-week pay-period

80

Compensation

$28.50 Per hour starting wage, aligned with internal pay structure and experience

Essential Job Functions

• Provide first-level (Tier-1) service desk support: triage, first-touch resolution, and routing of tickets to the appropriate specialist when deeper support is needed.
• Image, configure, and support desktops, laptops, and other end-user devices.
• Support telephony and voice services, including desk and wireless handsets, voicemail, call routing and auto-attendants, the on-call phone, overhead paging, and nurse-call service.
• Support fax-as-a-service (XMedius) for end users.
• Maintain the multifunction printer (MFP) fleet, including print queues, drivers, and consumables.
• Support clinically critical wristband, label, and lab printers.
• Provide responsive, courteous customer service to staff and providers throughout the organization.
• Document work in the ticketing system and contribute to the department's knowledge base.
• Escalate physical/low-voltage and server/platform issues to the appropriate specialists.

Minimum Qualifications

• High school diploma or equivalent.
• Customer-service or technical-support experience preferred.
• Strong troubleshooting instincts, including the discipline to ask "what’s the actual problem?" before reaching for a fix.
• Curious, coachable, and eager to learn and grow into greater technical depth over time.

Position Summary

Sidney Health Center is seeking IT Technician to join our I CARE team in the Information Systems setting. Essential duties of the position include first-level service desk support, telephony and printing support, and desktop and endpoint support. If you enjoy serving others through purposeful work, Sidney Health Center is the place for you. The Information Systems team is critical to keeping caregivers connected to the technology they rely on to deliver exceptional patient care. As a major employer in Richland County, Sidney Health Center offers competitive wages and a benefit package that support a great work-life balance.

Sidney Health Center (SHC) is an Equal Opportunity (EEO) employer. All persons of either sex, of all races, nationalities and religions, disabled or nondisabled, veteran or non, of all ages, as authorized by law, are encouraged to apply for any position at SHC for which they consider themselves qualified according to the position announcement.