IT Technician, Information Systems — Sign-On Bonus

sidneyhealthcenter; Sydney; On-site; AUD 33,000 - 45,000; Full time

Benefits offered by this job

Sign On Bonus

Job summary

Sidney Health Center is seeking an IT Technician to join our Information Systems team. You will provide first-level service desk support, handle telephony and printing tasks, and deliver desktop/endpoint assistance to staff and providers.

The role offers a full-time schedule, with an 80-hour two-week pay period and a starting wage of $28.50 per hour, aligned with internal pay structure and experience. Join SHC to support exceptional patient care through reliable technology.

Qualifications

• High school diploma or equivalent.
• Customer-service or technical-support experience preferred.
• Strong troubleshooting instincts, including the discipline to ask "what’s the actual problem?" before reaching for a fix.
• Curious, coachable, and eager to learn and grow into greater technical depth over time.

Responsibilities

• Provide first-level (Tier-1) service desk support: triage, first-touch resolution, and routing of tickets to the appropriate specialist when deeper support is needed.
• Image, configure, and support desktops, laptops, and other end-user devices.
• Support telephony and voice services, including desk and wireless handsets, voicemail, call routing and auto-attendants, the on-call phone, overhead paging, and nurse-call service.
• Support fax-as-a-service (XMedius) for end users.
• Maintain the multifunction printer (MFP) fleet, including print queues, drivers, and consumables.
• Support clinically critical wristband, label, and lab printers.
• Provide responsive, courteous customer service to staff and providers throughout the organization.
• Document work in the ticketing system and contribute to the department's knowledge base.
• Escalate physical/low-voltage and server/platform issues to the appropriate specialists.

Skills

Customer service

Technical support

Troubleshooting

Communication

Learner

Education

High school diploma

Tools

XMedius

Ticketing system

MFP printers

Job description

Sidney Health Center is seeking an IT Technician to join our Information Systems team. You will provide first-level service desk support, handle telephony and printing tasks, and deliver desktop/endpoint assistance to staff and providers.

The role offers a full-time schedule, with an 80-hour two-week pay period and a starting wage of $28.50 per hour, aligned with internal pay structure and experience. Join SHC to support exceptional patient care through reliable technology.