IT Technician

DRA Global; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flex-time

Modern office

Salary packaging

Collaborative team

Job summary

DRA Global is seeking a desktop support technician to join our Brisbane CBD office on a casual full-time basis. You will provide frontline IT assistance to end-users across the APAC region, resolving hardware, software and network issues promptly to keep operations running smoothly.

Ideal candidates have 3+ years in IT helpdesk, familiarity with Microsoft 365, and a customer-focused approach. The role offers flexible hours and a modern workplace in a collaborative team environment.

Qualifications

• 3+ years of experience in IT helpdesk or support.
• Experience with Engineering/CAD software is advantageous.
• Knowledge of desktop operating systems, productivity software and basic networking.
• Understanding of Microsoft 365 Suite (Entra, Intune, Exchange) is advantageous.
• Strong communication and customer-service skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Troubleshoot desktops, laptops, printers, peripherals, and mobile devices.
• Escalate complex issues to higher-level teams or vendors as necessary.
• Install, configure, and deploy desktop computers, laptops, software applications, and peripherals.
• Conduct hardware upgrades, replacements, and repairs as needed.
• Perform routine maintenance tasks, including system updates and patches.
• Monitor system alerts and identify issues to prevent downtime.
• Maintain records of IT equipment, software licenses and inventory.
• Assist in implementing IT security policies and protocols.

Skills

Technical support

Troubleshooting

Desktop hardware

Printers & peripherals

Networking basics

Microsoft 365 basics

Customer service

Documentation

Education

Relevant field qualification

CompTIA A+ IT Certification

CompTIA Network+ IT Certification

Microsoft 365 Fundamentals (MS-900)

ITIL v4 Foundation

Job description

DRA Global Limited (DRA or the Company) is an international multi-disciplinary engineering, project delivery and operations management group, predominantly focused on the mining, minerals and metals industry. The Group has an extensive track record spanning four decades across a wide range of commodities.

DRA’s teams have deep expertise in the mining, minerals and metals processing industries, as well as related non-process infrastructure such as, water, and energy solutions.DRA covers all major mining centres with offices across Africa and the Middle East, North and South America, and Asia-Pacific.

About the Role

Reporting to the Desktop Support Lead you will provide frontline technical support and assistance to end-users, troubleshoot hardware and software issues, install and maintain IT equipment ensuring the smooth operation of IT systems to support daily operations across the APAC region.

The role is offered on a casual full-time basis at our Brisbane CBD office.

• Provide first-level technical support to end-users via phone, email, or in person, resolving hardware, software, and network issues promptly and effectively
• Troubleshoot desktops, laptops, printers, peripherals, and mobile devices to diagnose and resolve technical problems
• Escalate complex issues to higher-level support teams or vendors as necessary, ensuring timely resolution and minimal disruption to operations
• Install, configure, and deploy desktop computers, laptops, software applications, and peripheral devices according to company standards and procedures
• Conduct hardware upgrades, replacements, and repairs as needed, ensuring compatibility and functionality with existing systems and network infrastructure
• Perform routine maintenance tasks, including system updates, patches, and upgrades, to ensure optimal performance and security of IT equipment and systems
• Monitor system alerts and notifications, proactively identifying potential issues and implementing corrective actions to prevent downtime and service interruptions
• Maintain accurate records of IT equipment, software licenses, and inventory levels, ensuring compliance with asset management policies and procedures
• Assist in implementing and enforcing IT security policies, procedures, and protocols to protect data, systems, and network infrastructure from unauthorized access and cyberthreats

You will have

• Qualifications in a relevant field
• 3 years’ + experience in providing technical support and troubleshooting in an IT helpdesk or support environment
• Experience working with Engineering/CAD software - Advantageous
• Knowledge of desktop operating systems, productivity software, and basic networking concepts
• Understanding of Microsoft 365 Suite (Entra, Intune, Exchange) - Advantageous
• CompTIA A+ IT Certification - Advantageous
• CompTIA Network+ IT Certification - Advantageous
• Microsoft 365 Fundamentals (MS-900) IT Certification- Advantageous
• The ITIL V4 Foundation IT certification- Advantageous
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Customer-focused mindset with a commitment to delivering high-quality service and support to end-users

Here at DRA, we offer

• Competitive and above market salary packages with regular market analysis
• Flexible start and finish times allowing for great work life balance
• A fresh modern office with great end of trip facilities
• Access to salary packaging benefits
• A collaborative and supportive team environment with the tools to succeed

We value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting, engaging and retaining talented people. We welcome applications from all backgrounds regardless of gender, age, disability and ethnicity, including Aboriginal and Torres Strait Islander peoples.

Our commitment to equal opportunity and a diverse workplace is embodied in our values of People, Safety, Trust, Integrity, Excellence and Courage.