IT Tech Support

Alder Group; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive workplace

One Team mindset

Career development

Exposure to technologies

Pathway to systems administration

Competitive remuneration

Job summary

Alder Group is seeking an IT Tech Support professional to provide frontline IT support across our offices and project sites in Queensland. You’ll deploy devices, support Microsoft 365, and assist onsite technology while collaborating with the IT Operations Specialist to grow into broader infrastructure responsibilities.

You'll be proactive, customer-focused and able to manage competing priorities, with experience in Windows 11, Microsoft 365 and service desk environments.

Qualifications

• IT qualification or equivalent industry experience.
• Experience supporting Windows 11 and Microsoft 365 environments.
• Experience with service desk or ticketing systems.
• Experience configuring and troubleshooting end-user devices.
• Knowledge of Active Directory and/or Microsoft Entra ID.
• Strong customer service focus and commitment to user satisfaction.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and manage competing priorities.
• High attention to detail and documentation discipline.
• Professionalism, integrity and accountability in all interactions.
• A current driver's licence and willingness to travel regularly between offices and project sites.

Responsibilities

• Provide Level 1 and Level 2 IT support for staff across the business.
• Manage incidents and service requests through the service desk system.
• Deploy, configure and troubleshoot laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Assist with user onboarding, offboarding and account management.
• Travel to offices and project sites to provide onsite support and equipment setup.
• Support meeting rooms, collaboration technology and workplace devices.
• Maintain asset registers, inventory records and equipment lifecycle activities.
• Provide basic infrastructure and smart-hands support for networks, server rooms and technology vendors.
• Contribute to cybersecurity, patching and continuous improvement initiatives.

Skills

Customer-focused

Problem-solving

Excellent communication

Independently manage priorities

Education

IT qualification or equivalent

Tools

Windows 11

Microsoft 365

Active Directory / Microsoft Entra ID

Service desk software

Endpoint configuration/troubleshooting

Job description

Alder Group is proudly celebrating 23 years in 2026, bringing engineering and construction teams together under one roof to deliver high-quality building, civil and infrastructure projects across Queensland and Northern NSW.

Are you a hands‑on IT professional who enjoys solving problems and helping people get the most from technology?

Alder Group is looking for an IT Tech Support professional to provide frontline IT support across our offices and project sites. This is a varied, customer-focused role where you'll be the go-to person for Level 1 and Level 2 support, device deployments, Microsoft 365 support, and onsite technology assistance.

Working closely with our IT Operations Specialist, you'll gain exposure to broader infrastructure and systems administration activities, making this an excellent opportunity for someone with a continuous learning mindset with a desire to develop into more advanced infrastructure and systems administration responsibilities.

Key Responsibilities

• Provide Level 1 and Level 2 IT support for staff across the business
• Manage incidents and service requests through the service desk system
• Deploy, configure and troubleshoot laptops, desktops, mobile devices and peripherals
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• Assist with user onboarding, offboarding and account management
• Travel to offices and project sites to provide onsite support and equipment setup
• Support meeting rooms, collaboration technology and workplace devices
• Maintain asset registers, inventory records and equipment lifecycle activities
• Provide basic infrastructure and smart-hands support for networks, server rooms and technology vendors
• Contribute to cybersecurity, patching and continuous improvement initiatives

About You

You'll be a proactive and customer-focused IT professional who enjoys solving problems, building strong relationships and delivering exceptional support to end users.

To be successful in this role, you'll have:

• An IT qualification or equivalent industry experience
• Experience supporting Windows 11 and Microsoft 365 environments
• Experience with service desk or ticketing systems
• Experience configuring and troubleshooting end-user devices
• Knowledge of Active Directory and/or Microsoft Entra ID
• A strong customer service focus and commitment to user satisfaction
• Excellent verbal and written communication skills
• Strong problem-solving and troubleshooting abilities
• The ability to work independently and effectively manage competing priorities
• High attention to detail and a disciplined approach to documentation and record keeping
• Professionalism, integrity and accountability in all interactions
• A current driver's licence and willingness to travel regularly between offices and project sites

About Alder Group

At Alder Group, we deliver award-winning construction and infrastructure projects that positively impact communities across Queensland and Northern NSW. Our diverse portfolio spans Infrastructure, Water and Wastewater, Education, Health, Commercial, Industrial, Hospitality and Community sectors.

What sets us apart is our people. We foster a collaborative and supportive culture where individuals are empowered to grow, contribute and make a genuine impact. When you join Alder Group, you become part of a team that takes pride in delivering quality outcomes safely, efficiently and with integrity.

What We Offer

• A supportive and collaborative workplace where people are valued, respected and encouraged to do their best work
• A genuine \"One Team\" mindset and focus on continuous improvement
• Opportunities to develop your capability, expand your experience and grow your career within a dynamic and evolving business
• Exposure to a broad range of technologies, projects and business operations
• A structured pathway into systems administration and infrastructure-focused roles
• A competitive remuneration package aligned to your experience and the value you bring to the role

If you're looking for a role where you can make a real impact, work with great people and continue building your IT career, we'd love to hear from you.