IT Support Specialist: Onsite & Growth Path

Alder Group; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive workplace

One Team mindset

Career development

Exposure to technologies

Pathway to systems administration

Competitive remuneration

Job summary

Alder Group is seeking an IT Tech Support professional to provide frontline IT support across our offices and project sites in Queensland. You’ll deploy devices, support Microsoft 365, and assist onsite technology while collaborating with the IT Operations Specialist to grow into broader infrastructure responsibilities.

You'll be proactive, customer-focused and able to manage competing priorities, with experience in Windows 11, Microsoft 365 and service desk environments.

Qualifications

• IT qualification or equivalent industry experience.
• Experience supporting Windows 11 and Microsoft 365 environments.
• Experience with service desk or ticketing systems.
• Experience configuring and troubleshooting end-user devices.
• Knowledge of Active Directory and/or Microsoft Entra ID.
• Strong customer service focus and commitment to user satisfaction.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and manage competing priorities.
• High attention to detail and documentation discipline.
• Professionalism, integrity and accountability in all interactions.
• A current driver's licence and willingness to travel regularly between offices and project sites.

Responsibilities

• Provide Level 1 and Level 2 IT support for staff across the business.
• Manage incidents and service requests through the service desk system.
• Deploy, configure and troubleshoot laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Assist with user onboarding, offboarding and account management.
• Travel to offices and project sites to provide onsite support and equipment setup.
• Support meeting rooms, collaboration technology and workplace devices.
• Maintain asset registers, inventory records and equipment lifecycle activities.
• Provide basic infrastructure and smart-hands support for networks, server rooms and technology vendors.
• Contribute to cybersecurity, patching and continuous improvement initiatives.

Skills

Customer-focused

Problem-solving

Excellent communication

Independently manage priorities

Education

IT qualification or equivalent

Tools

Windows 11

Microsoft 365

Active Directory / Microsoft Entra ID

Service desk software

Endpoint configuration/troubleshooting

Job description

Alder Group is seeking an IT Tech Support professional to provide frontline IT support across our offices and project sites in Queensland. You’ll deploy devices, support Microsoft 365, and assist onsite technology while collaborating with the IT Operations Specialist to grow into broader infrastructure responsibilities.

You'll be proactive, customer-focused and able to manage competing priorities, with experience in Windows 11, Microsoft 365 and service desk environments.