IT Systems Support Officer

Central Highlands Rural Health; Ballarat; On-site; AUD 70,000 - 90,000; Full time

Job summary

Central Highlands Rural Health in Ballarat, VIC, is seeking a capable IT Systems Support Officer to keep our technology running smoothly. You will provide timely end-user support, troubleshoot hardware and software issues, and assist with IT projects to improve service delivery.

Reporting to the IT Manager, you will work across Microsoft 365, SharePoint, OneDrive and Teams to maintain reliability and user satisfaction, delivering a high standard of customer service across the organisation.

Qualifications

• Experience with Microsoft 365 suite and collaboration tools.
• Demonstrated ability to support end users with hardware and software issues.
• Familiarity with SharePoint, OneDrive and Teams is highly regarded.

Responsibilities

• Provide timely technical assistance and support to end users.
• Troubleshoot hardware and software issues to keep IT systems running smoothly.
• Assist with IT projects and initiatives to improve service delivery.
• Report to IT Manager and contribute to a reliable technology environment.

Skills

Microsoft 365

SharePoint

OneDrive

Microsoft Teams

Job description

This position is responsible for ensuring the reliable operation of IT systems and infrastructure through troubleshooting hardware and software issues, contributing to IT projects, and delivering a high standard of customer service across the organisation.

Key responsibilities

• Reporting to the IT Manager, the IT Systems Support Officer plays a key role in supporting the organisation's technology environment by providing timely technical assistance and support to end users.

What you need

• Candidates with demonstrated experience in Microsoft 365, SharePoint, OneDrive, and Microsoft Teams will be highly regarded.