IT Support & Training Specialist

Richemont; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Bonus and other benefits

Job summary

Richemont Iberia SL is seeking an experienced IT professional to support the Richemont Team in Oceania. You will provide IT support and training, assist in IT project roll-out, and work with vendors on local and regional operations.

The role covers MIS support, project coordination, and digital transformation, involving end-user device support, Windows environments, Office 365, SharePoint, and POS systems. Travel may be required domestically for boutique support.

Qualifications

• Experience on a IT Helpdesk support (e.g. troubleshoot PC, mobile device, email & application issues) and experience in IT infrastructure support (i.e. server, network, security)
• Able to provide troubleshooting on email, PC, printer, server and network issues.
• Experience working in a Windows Environment- Office 365, Sharepoint and Exhcnage.
• Experience with Retail Point-Of-Sales (POS) is highly desirable.
• Understanding of DNS, DHCP, TCP/IP, LAN/WAN, FTP and Proxy.
• Knowledge in Cisco Meraki would be an advantage.
• Experience in Power BI, Power Automate, RPA would be an advantage
• Occasional travelling is required domestically to support boutique.
• Occasional after-hours project work with time off in lieu.

Responsibilities

• MIS Support: Provide and maintain a strong customer focus and support services
• Providing local and remote staff with support for end user devices and business applications
• Work with IT vendors for maintenance and technical service
• Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services
• Hardware and software inventory and hardware refreshment
• Procure, Configure and install equipment managed by the IT team
• Formulate and/or maintain IT operational reports, procedures and policies
• Enhance customer satisfaction through regular review of service level and continual improvement of services
• Enforce Company IT policy
• Project Coordination: Assist PM in local, regional and group projects
• Coordinate activities and tasks throughout the lifecycle of a project
• Coordinate project meetings and take meeting minutes
• Liaise and manage external vendors on office and boutique projects (renovations, relocations and new boutique openings)
• Prepare and update necessary project documentation
• Digital Transformation: Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services
• Provide infrastructure and application training to users. User adoption is part of digital transformation.

Skills

IT support

Windows OS

Office 365

Power BI

Power Automate

RPA

Networking

Troubleshooting

Tools

SharePoint

Exchange

POS systems

Cisco Meraki

Power BI

Job description

Richemont Iberia SL is seeking an experienced IT professional to support the Richemont Team in Oceania. You will provide IT support and training, assist in IT project roll-out, and work with vendors on local and regional operations.

The role covers MIS support, project coordination, and digital transformation, involving end-user device support, Windows environments, Office 365, SharePoint, and POS systems. Travel may be required domestically for boutique support.