IT Support & Test Engineer: Elevate Software Reliability

Jr IT Solutions; Hawkesbury; On-site; AUD 80,000 - 90,000; Full time

Job summary

JR IT Solutions in Mulgrave, NSW is seeking a qualified IT Support and Test Engineer for a full-time, permanent role. You will provide technical support, diagnose and resolve IT issues, and contribute to software and hardware testing to ensure reliability and performance.

The ideal candidate has a BIT or higher, 1–2 years' experience in IT support or testing, and solid knowledge of hardware, operating systems, and networks. Competitive salary is offered with superannuation.

Qualifications

• BIT or higher qualification in IT.
• 1–2 years' experience in IT support or software testing.
• Knowledge of hardware, operating systems, software apps and network troubleshooting.
• Experience with testing methodologies and defect reporting.

Responsibilities

• Provide technical support for computer systems, software, hardware, networks and IT infrastructure.
• Diagnose, troubleshoot and resolve technical issues affecting system functionality, connectivity and performance.
• Develop and execute test plans, test cases and testing procedures to evaluate software applications and IT systems.
• Perform functional, integration, system and regression testing to identify defects and performance issues.
• Investigate, document and report software defects, system errors and technical issues.
• Work with software developers, system administrators and other technical personnel to resolve identified defects.
• Monitor system performance, analyse technical problems and recommend improvements to system reliability and efficiency.
• Conduct testing of software updates, patches and system configurations before deployment.

Skills

Analytical

Troubleshooting

Problem-solving

Communication

Independent worker

Education

Bachelor of Information Technology (BIT) or higher

Tools

Diagnostic tools

Ticketing systems

Testing tools

Job description

JR IT Solutions in Mulgrave, NSW is seeking a qualified IT Support and Test Engineer for a full-time, permanent role. You will provide technical support, diagnose and resolve IT issues, and contribute to software and hardware testing to ensure reliability and performance.

The ideal candidate has a BIT or higher, 1–2 years' experience in IT support or testing, and solid knowledge of hardware, operating systems, and networks. Competitive salary is offered with superannuation.