IT Support & Operations Specialist

LifeByte Systems; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Milestone anniversary gifts

Team-building activities

Flexible Spending Account (FSA)

Job summary

Lifebyte System is seeking a proactive IT Support professional to provide day-to-day technical assistance across the organization. You will handle IT service requests and incident tickets, troubleshoot hardware and software, manage IT assets, and ensure users receive timely support.

The role offers growth opportunities in infrastructure, endpoint management, security practices, and enterprise productivity tools, with a collaborative team culture.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field preferred.
• 2–3 years of IT support, service desk, helpdesk, desktop support, or IT operations support.

Responsibilities

• Review, update, prioritise, and follow up on assigned tickets in a timely manner.
• Respond to and resolve incident tickets, including hardware, software, network, printer, email, login, and access‑related issues.
• Handle service request tickets, such as user account setup, password reset, software installation, device preparation, access requests, and basic configuration changes.
• Ensure tickets are properly documented with troubleshooting steps, resolution notes, and closure details.
• Follow SLA requirements and escalate tickets when needed.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and standard business applications.
• Support Windows, macOS, Microsoft 365, email, VPN, Wi‑Fi, and office productivity tools.
• Assist with onboarding and offboarding activities, including device setup, account creation, access removal, and equipment collection.
• Perform basic troubleshooting for network connectivity issues (LAN, Wi‑Fi, VPN, internet).
• Maintain accurate records of IT assets, repairs, support activities, and ticket history.
• Prepare simple user guides and knowledge base articles when required.
• Follow IT security, data privacy, and access control procedures.

Skills

Customer service mindset

Strong communication

Ticket management

Prioritisation

Documentation

Education

Associate's or Bachelor's degree in IT/CS/CE

Tools

Jira Service Management

Microsoft 365

Active Directory / Entra ID

MDM (Intune / Jamf)

VPN

Job description

Lifebyte System is seeking a proactive IT Support professional to provide day-to-day technical assistance across the organization. You will handle IT service requests and incident tickets, troubleshoot hardware and software, manage IT assets, and ensure users receive timely support.

The role offers growth opportunities in infrastructure, endpoint management, security practices, and enterprise productivity tools, with a collaborative team culture.