IT Support Officer - Level 2

CEA Technologies; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Six weeks of paid annual leave per yea

Superannuation 14.0%

Free car parking

Parental leave

Job summary

CEA Technologies, a leading Australian defence technology company based in Canberra, is seeking an intermediate IT Helpdesk professional. You will support staff, manage helpdesk tickets, and assist with system rollouts and day-to-day IT operations.

The role emphasizes strong communication, professional presentation, and hands-on problem solving in a secure environment with potential clearance requirements. Join a team delivering critical defence-related technology solutions.

Qualifications

• Intermediate knowledge of commercial computer usage.
• Strong communication skills and ability to coach others.
• Hands-on IT support and problem solving in a business environment.

Responsibilities

• Provide intermediate level helpdesk and desktop support to all staff.
• Assist with HelpMaster ticket system and guideline-based call allocation.
• Rollout of desktop systems and software.
• Assist Systems Administrator with day-to-day tasks.
• Configure/troubleshoot networking equipment.
• Troubleshoot software and hardware issues.

Skills

AGSVA clearance NV1

TCP/IP networking

IT support

customer service

desktop troubleshooting

Job description

CEA is an Australian Commonwealth company that designs, develops, manufactures and sustains advanced active phased array radar systems. The company’s design principles and commitment to investment in research and development ensures innovative thinking, technological skill, and quality fabrication. Our programs include the ANZAC and Hunter Class frigates and air defence applications for Army and Air Force, and Range applications.

Through our longstanding and ongoing collaboration with Defence, CEA Technologies has undertaken research and development into all aspects of active electronically scanned array technologies. This has resulted in the creation of a highly modular and scalable product suite, which have become integral to a wide range of critical Defence capabilities.

The Position

In this role, you will provide intermediate level desktop and helpdesk support to CEA staff and management. Monitor and manage outstanding support requests, ensuring timely closure of issues, or escalation where required

Key Responsibilities

• Provide intermediate level helpdesk and desktop support to all staff in a professional manner.
• Assist with allocation of some support calls in a HelpMaster ticket system, in accordance with management defined guidelines.
• Rollout of desktop systems and software.
• Assist Systems Administrator with day to day tasks.
• Assist with configuration/troubleshooting of networking equipment.
• Troubleshoot intermediate problems – software and/or hardware.

Benefits

• Six weeks of paid annual leave per year
• Generous superannuation of 14.0%
• Free Car Parking
• Paid Parental, Compassionate, Defence Reserve & Voluntary Emergency Services leave
• Employee Assistance Programs
• Defence Health Insurance
• Salary Packaging
• Opportunities for Professional Growth and Development

Our Ideal Candidate

• Holds an AGSVA clearance level: NV1
• Thorough knowledge of all aspects of commercial computer usage.
• Intermediate general knowledge of TCP/IP networking.
• Strong oral and written communication skills, including capacity to coach others in PC skill building.
• Excellent interpersonal skills and capability to communicate effectively to a diverse skilled audience.
• Ability to present a professional outlook at all times.
• Advanced computer knowledge and troubleshooting experience.
• Hands-on experience in providing IT support and problem solving skills in a business environment.
• Holds an AGSVA Baseline clearance or higher.
• Willing to obtain and maintain an NV1 clearance

ITAR

• Place of Birth
• Countries of current or past citizenship (including any dual citizenship or nationality) and residence,
• Countries of issue for current and past passports and
• Other information related to their nationality for security and ITAR compliance purposes.

Diversity, Equality and Inclusion at CEA

CEA is committed to fostering a diverse, equitable and inclusive environment. As an Equal Opportunity Employer, we strive to create a culture where all employees are respected and empowered to contribute positively to our organisation, regardless of their cultural background, age, gender identity, neurodiversity, disability, family and carer commitments, religion or sexuality. We welcome applications from veterans, those returning from a career break, people with disabilities and those who identify as Aboriginal and Torres Strait Islander.

For information on Equal Employment Opportunity & Privacy or Security & Citizenship requirements please visit www.cea.com.au/opportunities-at-cea

To find out more about our Citizenship and Nationality requirements, please visit www.cea.com.au