IT Support Officer - 6-Month Contract, MS 365

Accor Corporate Office - Pacific; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Inclusive culture

Job summary

Accor Corporate Office - Pacific in Sydney is seeking an enthusiastic IT Support Officer for a 6-month fixed-term contract. You will provide first-line IT support to corporate staff, helping to resolve hardware, software, and account issues and ensuring a smooth technology experience across offices.

You’ll handle incidents via the IT ticketing system, assist with Microsoft 365 apps, and support device lifecycles from onboarding to decommissioning.

Qualifications

• 1-2 years' experience in IT Support or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Responsibilities

• Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
• Respond to incidents and service requests through the IT ticketing system.
• Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Set up and support user accounts and access management.
• Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
• Support device lifecycle management, including onboarding, replacement, and decommissioning.

Skills

Customer-focused

Strong communication

Problem-solving

Tools

Microsoft 365

Windows OS

IT ticketing system

Job description

Accor Corporate Office - Pacific in Sydney is seeking an enthusiastic IT Support Officer for a 6-month fixed-term contract. You will provide first-line IT support to corporate staff, helping to resolve hardware, software, and account issues and ensuring a smooth technology experience across offices.

You’ll handle incidents via the IT ticketing system, assist with Microsoft 365 apps, and support device lifecycles from onboarding to decommissioning.