IT Support Officer

Acco; Sydney; On-site; AUD 60,000 - 70,000; Part time

Job summary

Accor Group is seeking an enthusiastic IT Support Officer to join on a 6-month fixed-term contract. You will provide first-line technical support to employees across corporate offices, delivering a seamless technology experience.

You will troubleshoot Microsoft 365 apps, Windows environments, and user accounts while collaborating with a team to resolve incidents and support device lifecycles.

Qualifications

• 1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Responsibilities

• Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
• Respond to incidents and service requests through the IT ticketing system.
• Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Set up and support user accounts and access management.
• Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
• Support device lifecycle management, including onboarding, replacement, and decommissioning.

Skills

Customer-focused

Troubleshooting

Communication skills

Prioritisation

Team collaboration

Tools

Microsoft 365

Windows OS

IT ticketing system

Job description

• Job-Category: Digital Products, IT, Data & Analytics
• Job Type: Temporary

Company Description

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists® come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

We're looking for an enthusiastic and customer-focused IT Support Officer to join our team on a 6-month fixed-term contract. In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through responsive support, problem-solving, and collaboration.

This is a 6 month fixed term contract.

This is an excellent opportunity for someone early in their IT career who enjoys helping people, troubleshooting technology issues, and developing their technical skills within a dynamic and supportive environment.

Getting to know the role and your responsibilities

• Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
• Respond to incidents and service requests through the IT ticketing system.
• Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Set up and support user accounts and access management.
• Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
• Support device lifecycle management, including onboarding, replacement, and decommissioning.

Qualifications

What we need from you

• 1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.