IT Support Officer

SEDA College Victoria; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working arrangements

Immediate start

Great Place to Work

Best Workplaces in Australia

Job summary

SEDA College Victoria in Camberwell is seeking a qualified IT Support Officer to join our team. Reporting to the Head of Information Technology, you will provide first level IT helpdesk support for staff, students and parents and manage ticket queues.

The role involves maintaining Azure, Entra and Intune environments, Active Directory, Windows Servers and storage, and supporting day-to-day IT operations. A minimum of two years in an IT helpdesk is preferred, with strong communication and

Qualifications

• Provide first level IT helpdesk support and manage ticket queues.
• Ensure tickets are resolved in a timely manner per SLAs.
• Respond to requests, resolve problems and coordinate with IT staff on solutions.
• Support and maintain Azure, Entra and Intune, AD, Windows Servers and storage.
• Responsible for day-to-day IT support and backup management.
• Prescribe and implement system improvements.
• Provide software support for user applications and basic to advanced operations.
• Configure, install, and support desktops, notebooks, printers and peripherals.
• Maintain Standard Operating Environment and manage deployments.
• Liaise with third party support vendors.

Responsibilities

• Provide first level support for IT helpdesk enquiries and manage ticket queues servicing staff, students and parents as required.
• Ensure tickets are resolved in a timely manner subject to Service Level Agreements
• Provide support to end users by way of responding to requests, resolving problems, working with the Head of Information Technology and various other staff on solutions
• Support and maintain Azure, Entra and Intune environments, Active Directory, Windows Servers and Storage, Cloud and On-Premises infrastructure
• Responsible for day to day IT Support and Backup management
• Prescribe and implement system improvements
• Provide software support for user applications, including support in basic to advanced software operations and general use of computers and peripherals
• Configure, install, and support desktops, notebooks, printers and other general peripherals
• Maintain Standard Operating Environment, re-image machines as required and manage deployment to end users
• Liaise with third party support vendors

Skills

IT Helpdesk

Communication

Teamwork

Education

Computer information systems or related field

Working with Children Check and Police Check

Tools

Azure

Entra

Intune

Active Directory

Windows Server

Microsoft 365

Windows 11

Job description

• Full time
• Work in one of Australia's Best Workplaces
• Fast paced, dynamic environment
• Flexible working arrangements
• 5 weeks annual leave
• Immediate start

SEDA College (Victoria) is the leader of applied learning for Year 11 & 12 students. We partner with peak industry organisations to provide our students unique opportunities and experiences specific to their interests. Our students will receive a tailored career plan to develop key employability and life skills for a successful future. SEDA College is currently seeking a qualified and motivated IT Support Officer to join our team located in Camberwell.

Reporting to the Head of Information Technology

Job tasks and responsibilities

• Provide first level support for all IT helpdesk enquiries and manage ticket queues servicing staff, students and parents as required.
• Ensure tickets are resolved in a timely manner subject to Service Level Agreements
• Provide support to end users by way of responding to requests, resolving problems, working with the Head of Information Technology and various other staff on solutions
• Support and maintain Azure, Entra and Intune environments, Active Directory, Windows Servers and Storage, Cloud and On-Premises infrastructure
• Responsible for day to day IT Support and Backup management
• Prescribe and implement system improvements
• Provide software support for user applications, including support in basic to advanced software operations and general use of computers and peripherals
• Configure, install, and support desktops, notebooks, printers and other general peripherals
• Maintain Standard Operating Environment, re-image machines as required and manage deployment to end users
• Liaise with third party support vendors

Skills and experience

• Minimum 2 years’ experience in an IT Helpdesk or Support role
• Demonstrated ability to interact effectively with team members and staff at all levels, as well as with external suppliers and contractors.
• Ability to build, configure and support Windows Servers and Windows 11 end-user machines.
• Experience in Active Directory administration, M365, and Windows 11 support
• Previous exposure to Azure, Entra and Intune regarded favourably.
• Technical knowledge and analytical skills to identify complex system issues and coordinate an effective resolution including a high level of understanding of Microsoft Office products
• Proven ability to use initiative and work autonomously as well as the ability to work productively as part of a team
• Proactive in trouble shooting and resolution of support issues.
• High level oral, written and interpersonal communication skills and demonstrated ability to effectively negotiate, collaborate and communicate with a range of audiences and stakeholders both internal and external
• Previous experience working in a school environment would be highly regarded.

Qualifications

• Qualifications in computer information systems or a related field are preferred but not essential.
• Current Working with Children Check and Police check are required.

Job benefits and perks

SEDA College has been certified as a Great Place to Work and has been recognised as one of the Best Workplaces in Australia. You will also be joining a vibrant organisation with a focus on people, quality and outcomes in a role that will be challenging, and enormously rewarding.

Equal Opportunity

SEDA College is an Equal Opportunity employer and includes merit-based selection, equity, diversity and procedural fairness principles in our recruitment processes.

SEDA College encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disability.

To ensure that SEDA College is recruiting the right people for our College, our screening process includes but is not limited to structured interviewing and selection processes, a Criminal History Check, Working with Children Check, online searches, and reference checks.

SEDA College (Victoria) is committed to the safety, participation and empowerment of all children. All members of our community, including employees, contractors, agency staff and volunteers, have an important role in providing students with a safe and nurturing environment in which to prosper and thrive. The College has zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently within our policies and procedures.

SEDA College (Victoria) is committed to preventing child abuse through identifying risks early, and removing and reducing these risks. We have robust human resources and recruitment practices, supported by regular training and development.

We support and respect all children, as well as all members of our community. We are committed to the cultural safety of Aboriginal students, the cultural safety of children from a culturally and/or linguistically diverse background, and to providing a safe environment for children with a disability.

The incumbent of this role must comply with SEDA College’s Child Safety and Wellbeing Policy and related policies and procedures (including the Code of Conduct).