IT Helpdesk Specialist - Flexible Hours, Fast-Paced Role

SEDA College Victoria; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working arrangements

Immediate start

Great Place to Work

Best Workplaces in Australia

Job summary

SEDA College Victoria in Camberwell is seeking a qualified IT Support Officer to join our team. Reporting to the Head of Information Technology, you will provide first level IT helpdesk support for staff, students and parents and manage ticket queues.

The role involves maintaining Azure, Entra and Intune environments, Active Directory, Windows Servers and storage, and supporting day-to-day IT operations. A minimum of two years in an IT helpdesk is preferred, with strong communication and

Qualifications

• Provide first level IT helpdesk support and manage ticket queues.
• Ensure tickets are resolved in a timely manner per SLAs.
• Respond to requests, resolve problems and coordinate with IT staff on solutions.
• Support and maintain Azure, Entra and Intune, AD, Windows Servers and storage.
• Responsible for day-to-day IT support and backup management.
• Prescribe and implement system improvements.
• Provide software support for user applications and basic to advanced operations.
• Configure, install, and support desktops, notebooks, printers and peripherals.
• Maintain Standard Operating Environment and manage deployments.
• Liaise with third party support vendors.

Responsibilities

• Provide first level support for IT helpdesk enquiries and manage ticket queues servicing staff, students and parents as required.
• Ensure tickets are resolved in a timely manner subject to Service Level Agreements
• Provide support to end users by way of responding to requests, resolving problems, working with the Head of Information Technology and various other staff on solutions
• Support and maintain Azure, Entra and Intune environments, Active Directory, Windows Servers and Storage, Cloud and On-Premises infrastructure
• Responsible for day to day IT Support and Backup management
• Prescribe and implement system improvements
• Provide software support for user applications, including support in basic to advanced software operations and general use of computers and peripherals
• Configure, install, and support desktops, notebooks, printers and other general peripherals
• Maintain Standard Operating Environment, re-image machines as required and manage deployment to end users
• Liaise with third party support vendors

Skills

IT Helpdesk

Communication

Teamwork

Education

Computer information systems or related field

Working with Children Check and Police Check

Tools

Azure

Entra

Intune

Active Directory

Windows Server

Microsoft 365

Windows 11

Job description

SEDA College Victoria in Camberwell is seeking a qualified IT Support Officer to join our team. Reporting to the Head of Information Technology, you will provide first level IT helpdesk support for staff, students and parents and manage ticket queues.

The role involves maintaining Azure, Entra and Intune environments, Active Directory, Windows Servers and storage, and supporting day-to-day IT operations. A minimum of two years in an IT helpdesk is preferred, with strong communication and