IT Manager ES1-3

Department of Education Victoria; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Department of Education Victoria is seeking an experienced IT and help desk manager to lead the school's IT support across multiple campuses. You will recruit, orient and train staff, maintain a safe and secure IT environment, and drive strategic IT plans in collaboration with Curriculum Leadership.

Key responsibilities include delivering and supporting IT strategies, benchmarking best practices, disaster recovery, budgeting and coordinating projects with the School Management team, and

Qualifications

• Proven ability to manage IT helpdesk staff and train IT employees.
• Define and deliver strategic plans for implementing information technologies.
• Research and recommend information technology strategies, policies, and procedures.
• Maintain professional and technical knowledge by attending educational workshops; benchmarking best practices.
• Contributes to team effort by accomplishing related results and managing and maintaining listed technologies.

Responsibilities

• Proven work experience as an IT and help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Excellent Team management and communication skills
• Ability to establish and maintain documentation of all relevant IT applications/hardware/software

Skills

Staff recruitment

Interpersonal skills

IT strategy

Leadership

Security compliance

Tools

HP/Cisco networking

Palo Alto firewalls

Edustar

VIVI

CASES21

Compass

MS Office SaaS

Job description

Department of Education Victoria – Mordialloc VIC

2d ago , from Department of Education & Training Victoria

Parkdale Secondary College is a large, co-educational government secondary school located in the bayside suburb of Mordialloc in Melbourne¿s southern metropolitan region. The College has a strong reputation as a community-focused neighbourhood school of choice that values high expectations, strong relationships and a clear focus on learning.

The College has an enrolment of approximately 1300 students in Years 7¿12 supported by the principal team, consisting of the Principal and three Assistant Principals, over 110 teaching staff (including 11 Leading Teachers and 4 Learning Specialists) and 40 skilled education support staff. Parkdale Secondary College proudly serves a diverse and engaged community and continues to experience strong enrolment demand.

Our vision is ¿Challenging our community to strive and achieve.¿ This vision reflects our commitment to building an aspirational culture where students are supported to work hard, take pride in their learning and strive for personal excellence all while contributing positively to the community to which they belong.

Student expectations and the culture of the College are guided by the Parkdale Principles: Purpose, Preparation, Punctuality, Participation, Perseverance and Probity. These principles underpin the way students approach their learning and interactions and are explicitly developed during a students¿ time at the college.

Teaching and learning at Parkdale Secondary College is underpinned by a clear and consistent instructional model that emphasises explicit teaching, purposeful practice and regular feedback. Teachers work collaboratively to analyse student learning data, refine curriculum and strengthen classroom practice to ensure every student is both supported and challenged. A strong focus on student agency, structures and high expectations helps students develop the knowledge, skills and habits needed for success.

The College offers a broad and engaging curriculum across Years 7¿12. The junior years focus on building strong foundations in literacy, numeracy and knowledge and skills across domains, while the senior school provides flexible pathways including the Victorian Certificate of Education (VCE), VCE Vocational Major and Vocational Education and Training (VET) programs.

Students can also access a range of enrichment opportunities including the Arts Enrichment Program, the Elite Sports Program, and the Science, Technology and Engineering Program, allowing students to extend their interests and talents beyond the core curriculum.

The College is committed to developing strong community links and partnerships at the local, national and international levels in order to extend the range of opportunities for students and to provide the most stimulating and dynamic learning environment. Local community links include feeder primary schools, local Rotary Clubs, and the Mordialloc Community Centre. Internationally the College has enjoyed a 24-year sister school relationship with Osaka Nishi School in Japan. Osaka Nishi was a part of an amalgamation of four schools in the same prefecture into one school Owa High School. In 2025 our sister school relationship continued with Owa High School.

Student wellbeing is central to the work of the College. A comprehensive wellbeing framework, supported by a dedicated wellbeing team, ensures that students are known, supported and connected throughout their schooling.

Through strong partnerships with families and the wider community, Parkdale Secondary College continues to build a culture where students are challenged to strive, achieve and take pride in their learning and future pathways.

Selection Criteria

KSC1

Proven ability to manage IT helpdesk staff, work with leadership to recruit, select, orient, and train IT employees; demonstrate strong interpersonal skills and maintain a safe and secure work environment;

KSC2

Proven ability to maintain and support an organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

KSC3

Research and recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; consulting with Curriculum Leadership; anticipating requirements.

KSC4

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

KSC5

Contributes to team effort by accomplishing related results as needed. Manages and maintains the following technologies HP / Cisco networking technology, Palo Alto firewalls, Edustar, VIVI, CASES21, Compass, MS Office SaaS, internal college communication systems.

Roles

• Manages IT helpdesk staff by working with leadership to recruit, select, orient, and train IT employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organisation goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with Curriculum Leadership.
• Preserves assets by implementing disaster recovery and backup procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; consulting with Curriculum Leadership; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Provide first line contact for major out of hours issues with the school network.
• Implement, negotiate and advise on curriculum objectives with school leadership.
• Maintains quality service by establishing and enforcing organisation standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Chairs IT meetings with School Management team.
• Contributes to team effort by accomplishing related results as needed.Manages and maintains the following technologies HP / Cisco networking technology, Palo Alto firewalls, Edustar, VIVI, CASES21, Compass, MS Office SaaS, internal college communication systems,
• Any other duties as required by the Principal

Responsibilities

• Proven work experience as an IT and help desk manager
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Excellent Team management and communication skills
• Ability to establish and maintain documentation of all relevant IT applications/hardware/software

Who May Apply

No job description available

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces.It is our policy to provide reasonable adjustments for staff with disability (seeWorkplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via*******@education.vic.gov.au

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

https://www2.education.vic.gov.au/pal/child-safe-standards/policy

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees,including those who work in Victorian Government Schools. Information on the department values is available at:

https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview

Conditions of Employment

• All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
• Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
• A probationary period may apply during the first year of employment and induction and support programs provided.
• Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

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