IT Support Officer

On Demand HR; Logan City; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Close to transport in Beenleigh

Flexible work arrangements

Job summary

Hudson Homes Qld is a residential home building company delivering Home & Land Packages, retail and client contract specification projects across Queensland. The IT team keeps systems running and data accurate to support day‑to‑day operations.

We want someone who can provide Level 1/2 support, manage users, and help with CRM and reporting. Based in Beenleigh with reasonable flexibility around work arrangements, this role offers opportunities to contribute, grow and be part of a friendly,

Qualifications

• Experience providing Level 1/2 IT support across hardware, software, desktop and network environments.
• Experience logging, tracking and resolving tickets through a helpdesk system.
• Comfort liaising with third‑party IT vendors and service providers.

Responsibilities

• Providing Level 1/2 technical support covering hardware and software, via phone, email and in person
• Supporting servers, desktops, mobile devices, software and network administration
• Setting up and maintaining user accounts, shared data access and security permissions
• Generating, tracking and closing support tickets for facilities, server, application, technical and network support
• Installing and configuring operating system software, applications and upgrades, and rolling out new software systems
• Supporting the maintenance and enhancement of the customer relationship management (CRM) system and associated tools and templates
• Liaising with third-party IT service providers or vendors as directed
• Conducting data analysis, including using SQL and Excel, and producing reporting to identify insights
• Assisting with the research, testing and deployment of new technologies
• Developing IT documentation, under the direction of the IT Manager, to support policies and operational processes

Skills

IT support (L1/L2)

Ticketing/Helpdesk

Data analysis

Tools

SQL

Excel

CRM software

Job description

Hudson Homes Qld is a residential home building company delivering Home & Land Packages, retail and client contract specification projects across Queensland.

At Hudson Homes, Customer Satisfaction First is more than a core value, it's our purpose. We embrace a \"whatever, whenever\" attitude, doing what it takes to meet our customers' needs and build lasting relationships through integrity, honesty and respect. We believe that when our people are happy, supported and proud of what they do, our customers feel it too. That's why we work hard to create a workplace that is positive, fun, collaborative and rewarding, where everyone is encouraged to contribute, grow and succeed.

The Hudson Homes Way is about being part of something bigger than your individual role. We are one team, working together with a shared ambition. We want people who take pride in what they do, support those around them, embrace challenges and genuinely want to make a difference. At Hudson Homes, we don't just build homes, we build great teams, lasting relationships and a place where people want to belong.

The IT team keeps Hudson Homes' systems and technology running smoothly across the business, supporting staff productivity and the accuracy of the data that underpins day-to-day operations.

About Us

Hudson Homes Qld is a residential home building company delivering Home & Land Packages, retail and client contract specification projects across Queensland.

At Hudson Homes, Customer Satisfaction First is more than a core value, it's our purpose. We embrace a \"whatever, whenever\" attitude, doing what it takes to meet our customers' needs and build lasting relationships through integrity, honesty and respect. We believe that when our people are happy, supported and proud of what they do, our customers feel it too. That's why we work hard to create a workplace that is positive, fun, collaborative and rewarding, where everyone is encouraged to contribute, grow and succeed.

The Hudson Homes Way is about being part of something bigger than your individual role. We are one team, working together with a shared ambition. We want people who take pride in what they do, support those around them, embrace challenges and genuinely want to make a difference. At Hudson Homes, we don't just build homes, we build great teams, lasting relationships and a place where people want to belong.

The IT team keeps Hudson Homes' systems and technology running smoothly across the business, supporting staff productivity and the accuracy of the data that underpins day-to-day operations.

About the Role

We are currently looking for an experienced IT Support Officer to join our team on a salary range of $75,000 to $95,000 (excluding superannuation). Key duties will include:

• Providing Level 1/2 technical support covering hardware and software, via phone, email and in person
• Supporting servers, desktops, mobile devices, software and network administration
• Setting up and maintaining user accounts, shared data access and security permissions
• Generating, tracking and closing support tickets for facilities, server, application, technical and network support
• Installing and configuring operating system software, applications and upgrades, and rolling out new software systems
• Supporting the maintenance and enhancement of the customer relationship management (CRM) system and associated tools and templates
• Liaising with third-party IT service providers or vendors as directed
• Conducting data analysis, including using SQL and Excel, and producing reporting to identify insights
• Assisting with the research, testing and deployment of new technologies
• Developing IT documentation, under the direction of the IT Manager, to support policies and operational processes

Requirements

We are seeking a candidate who:

• Has experience in the construction industry
• Has experience providing Level 1/2 technical support across hardware, software, desktop, mobile and network environments
• Has experience logging, tracking and resolving support tickets through a helpdesk system
• Has experience setting up and maintaining user accounts, shared data access and security permissions
• Has experience using SQL and/or Excel for data analysis and reporting
• Is comfortable liaising directly with third-party IT vendors and service providers

Highly desirable:

• Several years of experience in an IT support or helpdesk role, ideally within the construction or property industry
• Experience supporting or administering a CRM system
• Experience installing, configuring and rolling out new software systems

Benefits

• Based in Beenleigh, close to train and bus stop, with easy street parking nearby
• Some flexibility around work arrangements, to be discussed with the successful candidate