IT Support Officer

Lutheran Aged Care; Albury City; On-site; AUD 65,000 - 80,000; Full time

Job summary

The Lutheran Aged Care in Albury is seeking an Information Technology Support Officer to provide frontline IT helpdesk support to end users, ensuring timely resolution of issues and reliable business applications.

You will assist with Windows environments, Microsoft 365 services, and key systems such as Exchange/Outlook, SharePoint and WordPress, while adhering to WHS standards and coordinating with external IT partners as needed.

Qualifications

• 1-2 years IT Help Desk experience.
• Knowledge of Windows environments and Microsoft 365.
• Experience with Active Directory/Intune/Entra ID and MS Exchange/Outlook.
• Strong problem solving and customer service skills.
• Excellent communication and organisational abilities.

Responsibilities

• Provide frontline IT end-user support and troubleshooting.
• Assist with Windows, Microsoft 365 and key business applications.
• Maintain system reliability and user productivity.
• Collaborate with external IT partners as required.

Skills

IT Help Desk

Customer service

Problem solving

Communication

Teamwork

Education

IT Certifications

Formal IT Qualifications

Tools

Microsoft 365

Active Directory

Intune/Entra ID

MS Exchange

Outlook

SharePoint

WordPress

Job description

Position Title

Information Technology (IT) Support Officer

Location

Pemberton View Office, 10 Somerset Drive Albury

Status

Permanent, Full-time 38hr/wk.

Award

The Lutheran Aged Care, NSWNMA and HSU NSW Enterprise Agreement

Reporting to

Information Technology Manager

Last Reviewed

August 2026

Role Objective

The purpose of this role is to provide front-line primary support to end-users on various issues and difficulties associated with IT systems and business applications. This involves directly supporting users in enabling them to use and increase their productivity through appropriate, for purpose, technology; and ensure that the organisation’s technology applications and the underlying IT infrastructure are functional and reliable. This role also has the objective of ensuring that all work is performed in line with best practice, regulations, WHS requirements and our corporate relationship with external services and providers.

Personal Qualities

• Honesty, initiative, reliability, and discretion
• Cooperation and team participation
• Communication and interpersonal skills
• Empathy and consideration for older persons
• Willingness to develop professionally
• Self motivation and organisation

Selection Criteria

Essential

• Minimum 1-2 years’ experience within an IT Help Desk and technical support environment.
• Demonstrated knowledge of corporate computer operating systems, networks, and technologies, including Windows environments, Microsoft 365 (including Teams, Sharepoint etc), Active Directory/Intune/Entra ID, MS Exchange and Outlook etc.
• Highly developed problem solving and business analysis skills including the ability to analyse end-to-end process which help address Root Cause Analyses.
• Advanced organisational skills and ability to manage conflicting deadlines and priorities.
• Excellent communication and interpersonal skills with a passion for customer service - including the ability to independently resolve problems to achieve mutually beneficial outcomes.
• Be flexible and adaptable;
• work within a multidisciplinary team and impart knowledge at an appropriate level relevant to the end user;
• work with a minimum of supervision; and
• work collaboratively with external IT business partners.
• Strong customer service ethic and demonstrated ability to exceed customer expectations.
• Intermediate to advanced level of computer literacy including but not limited to Office 365, Sharepoint, WordPress and systems administrator experience.

Desirable

• Possession of or working towards formal qualifications in Information Technology and related areas.
• Relevant IT Certifications (Microsoft, Azure etc)

Compliance Requirements

• NDIS Worker Screening Check
• 3x Covid Vaccinations (Any year)
• Flu Vaccinations (Current year)

For a more detailed position description, please see our website.