IT Support Officer

SA Heart; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration

Uniforms supplied

Employee Assistance Program

Purchased Leave

Job summary

SA Heart is seeking an experienced IT Support Officer to join our ICT team. The role provides first and second level support across end-user devices, Microsoft platforms, identity and access, and day-to-day IT operations. You will work with the Business Analyst and Systems Administrator on service improvement and technical projects.

The full-time role is based at our head office in Ashford, with travel to other SA Heart sites as required.

Qualifications

• A minimum of 2 years’ experience in a similar IT support role, with experience in a business or healthcare environment desirable.
• Experience supporting Windows 11, Microsoft 365 (Office 365), Teams, SharePoint, Active Directory, Microsoft Entra ID and Group Policy.
• Experience with user and access administration, endpoint provisioning, device management and end-user troubleshooting.
• Exceptional customer service and communication skills, with the ability to explain technical issues clearly to users.
• Strong problem-solving skills, attention to detail, sound documentation practices and a willingness to take ownership of issues.
• A high level of motivation and commitment to ongoing learning, together with a current driver’s licence and willingness to undergo a police check.

Responsibilities

• 1st and 2nd level helpdesk support, including triage, troubleshooting, resolution and escalation of incidents and service requests.
• User onboarding, offboarding and access management across Active Directory, Microsoft 365 and Microsoft Entra ID.
• Administration of user accounts, groups, permissions and Group Policy.
• Provisioning, configuration and lifecycle management of desktops, laptops and other endpoints through standardised endpoint management processes.
• Helpdesk coordination, ticket prioritisation, escalation, documentation and KPI/service reporting.
• Providing day-to-day support for phone systems, including user setup, call routing, desk phones and softphones, and troubleshooting or escalating issues as required.
• Identifying opportunities to automate routine IT administration and improve helpdesk processes, and
• Supporting a healthcare environment and collaborating with the Systems Administrator and Application Support Officer on day-to-day operations and technical projects.

Skills

Customer service

Communication

Problem solving

Documentation

Ownership

Learning mindset

Tools

Windows 11

Microsoft 365

Teams

SharePoint

Active Directory

Microsoft Entra ID

Group Policy

Job description

SA Heart is one of Australia’s largest private Cardiology practices providing expert care to all of our patients.

Established for over40 years, SA Heart is a South Australian owned practice with30 Cardiologists offering a comprehensive range of Cardiac services.

What SA Heart Can Offer You

Working in an environment that makes a difference to the lives of patients.

Supportive team culture.

• Competitive remuneration.
• Professional, stylish, modern and comfortable uniforms supplied.
• Employee Assistance Program.
• Purchased Leave, and

SA Heart is seeking an experienced IT Support Officer to join our internal ICT team and provide high-quality technology support across the organisation. Reporting to the ICT Manager, the role will provide first and second level support across end-user devices, Microsoft platforms, identity and access, and day-to-day IT operations. Working closely with the Business Analyst and Systems Administrator, the successful candidate will also contribute to service improvement, automation and technical projects.

The full-time role is based at our head office at Ashford, with travel to other SA Heart sites as required.

The Role

Working through the service desk, the IT Support Officer will provide timely and professional support across SA Heart. Key responsibilities include:

• 1st and 2nd level helpdesk support, including triage, troubleshooting, resolution and escalation of incidents and service requests.
• User onboarding, offboarding and access management across Active Directory, Microsoft 365 and Microsoft Entra ID.
• Administration of user accounts, groups, permissions and Group Policy.
• Provisioning, configuration and lifecycle management of desktops, laptops and other endpoints through standardised endpoint management processes.
• Helpdesk coordination, ticket prioritisation, escalation, documentation and KPI/service reporting.
• Providing day-to-day support for phone systems, including user setup, call routing, desk phones and softphones, and troubleshooting or escalating issues as required.
• Identifying opportunities to automate routine IT administration and improve helpdesk processes, and
• Supporting a healthcare environment and collaborating with the Systems Administrator and Application Support Officer on day-to-day operations and technical projects.

The Successful Applicant

We are looking for a hands-on IT support professional with a practical, service-focused approach. The successful applicant will possess the following skills and experience:

• A minimum of 2 years’ experience in a similar IT support role, with experience in a business or healthcare environment desirable.
• Experience supporting Windows 11, Microsoft 365 (Office 365), Teams, SharePoint, Active Directory, Microsoft Entra ID and Group Policy.
• Experience with user and access administration, endpoint provisioning, device management and end-user troubleshooting.
• Exceptional customer service and communication skills, with the ability to explain technical issues clearly to users.
• Strong problem-solving skills, attention to detail, sound documentation practices and a willingness to take ownership of issues, and
• A high level of motivation and commitment to ongoing learning, together with a current driver’s licence and willingness to undergo a police check.