IT Support Officer

Smile Solutions; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Smile Solutions in Melbourne's CBD seeks a proactive IT Support Officer to join the corporate IT team. You will assist in daily operation and maintenance of the IT infrastructure, reporting to the Senior IT Specialist.

Responsibilities include level 1–2 troubleshooting, hardware/software support, onboarding/offboarding, and documenting IT processes. Some travel to suburban practices for onsite support is required.

Qualifications

• Experience with Windows desktop environments.
• Experience with Microsoft Office 365.
• Basic computer hardware knowledge (PCs, laptops, printers).
• Working knowledge of general computing and networking concepts; interest in Windows Server/AD/Office 365/OSI model.

Responsibilities

• Troubleshoot and resolve level 1–2 issues face-to-face, over the phone, and via remote support.
• Install, configure, support, and maintain hardware, software, servers, networks, printers, and peripherals.
• Ensure helpdesk tickets are prioritized and documented with status updates and resolutions.
• Onboard and offboard users from an IT perspective.
• Create and maintain documentation for IT procedures and solutions.

Skills

Windows

Office 365

Hardware

Networking

Education

IT degree/certificate

Tools

Active Directory

Job description

Smile Solutions, "Melbourne's Home of Dentistry" is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. As Australia's largest and most commended dental practice, we are proud to offer exceptional service and care.

The Opportunity

A fantastic opportunity has arisen for an IT Support Officer to join our energetic and supportive corporate team. Reporting to the Senior IT Specialist, you will assist in the daily operation and maintenance of the organisation's IT infrastructure.

The Role

As the IT Support Officer, your responsibilities will include:

• Troubleshooting and resolving predominantly level 1 & 2 support issues face-to-face, over the phone, and using remote support applications.
• Installing, configuring, supporting, and maintaining the organisation's computer hardware, software, servers, networks, printers, and IT peripherals.
• Ensuring jobs in the helpdesk system are prioritised and actioned while maintaining accurate notes on status, resolutions, and escalations.
• Facilitating user onboarding and offboarding from an IT perspective.
• Creating and maintaining documentation for IT procedures, processes, and solutions.

Required Skills

• Experience with Windows desktop environments.
• Experience with Microsoft (Office) 365.
• Basic computer hardware knowledge - PCs, laptops, printers, etc.
• Working knowledge of general computing and networking concepts, with an active interest in developing skills in Windows server operating systems (Windows server, Active Directory, Office365, OSImodel).

About You

• Degree or Certificate in Information Technology, or a strong IT base understanding (qualifications in IT are beneficial but not essential).
• High standard of written and verbal communication.
• Outgoing personality with a customer service mindset; you'realways happy to help someone, you're patient, tolerant, and can prioritise and multi-task.
• Self-motivated team player with the ability to work calmly under pressure, meet tight deadlines, and work independently within their level of experience.
• Can-do attitude with the ability to think outside the box when solving complex problems.
• Happy to travel to some of our suburban-based practices for onsite IT support.
• Gain wide-ranging experiences across multiple technologies, tools, and platforms.
• Accelerate your technical skills and expertise by working with a wide variety of technologies across systems and networks.
• Work as part of an expert, dynamic, and collaborative team.
• Enjoy limitless opportunities to further develop your career.