Data Center Operations Technician Trainee (6 months) , Data Centre Operations, Melbourne

Amazon Inc.; Melbourne; On-site; AUD 39,000 - 55,000; Full time

Job summary

Amazon Corporate Services Pty Ltd in Melbourne seeks candidates for a 6-month contract in Data Center Operations. You will learn the daily operations of large data centers, supporting racks, servers, and networking gear, while collaborating with cross-functional teams to keep systems running.

Successful applicants gain hands-on experience, on-the-job coaching, and potential progression to full-time roles. Travel between data centers may be required; safety and security practices are emphasized.

Qualifications

• Exposure to IT hardware, networking, or technical support.
• Interest in building a career in data center operations or IT infrastructure.
• Willingness to travel between data center sites; valid driver's license required.
• Ability to follow documented processes and procedures.
• Strong communication skills and teamwork.
• Professional attitude with safety, quality, and reliability.

Responsibilities

• Train in supporting data center infrastructure equipment (racks, servers, networking gear) following SOP.
• Perform routine operations like rack installations, server break/fix, hardware replacements.
• Use directed workflow instructions and document work in ticketing systems.
• Identify issue severity and escalate when needed to meet SLA.
• Handle inventory tasks including receiving, decommissioning, and sanitization/destruction of storage media.
• Work in a high-security environment with safety policies.
• Collaborate with AWS stakeholders and other teams to get tasks done.

Skills

IT hardware

Networking

Technical support

Travel flexibility

Attention to detail

Communication skills

Education

CompTIA A+ or Network+ (preferred)

Job description

Job ID: 10459518 | Amazon Corporate Services Pty Ltd

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? If so, we want to meet you and help grow your technical skills! At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.

You will work with the world’s largest computing infrastructure. Your work involves some periods’ independence from your team. You will learn the daily operations of a large data center. You will be working and troubleshooting hands on with servers and network equipment.

You will interact with other teams like logistics, networking, security, and etc in order to get the job done. There is never a dull moment as each day presents itself with different challenges. Work with multiple teams (DC operations, DC Engineering, Logistics, Security and Projects etc.)

Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.

We are looking for candidates to commit to a 6-month contract and we are committed to provide coaching and periodic assessments to help develop your skills.

If successful after the 6 month period you might be interviewed to join the Amazon family full-time.

Some of the key responsibilities you will undertake are:

• You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well-defined Standard Operating Porcedures (SOP).
• You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support.
• You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems.
• You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes.
• You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction.
• You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times.
• You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions.
• You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.

Basic Qualifications

We're looking for the right person to train and develop — formal qualifications are helpful but not required. What matters most is your attitude, your willingness to learn, and your aptitude for technical work.

• Some exposure to IT hardware, networking, or technical support in any setting — including studies, personal projects, or hobbyist experience.
• Enthusiasm for technology and a desire to build a career in data center operations or IT infrastructure.
• Ability to travel between data center sites as needed to support operational requirements and your professional growth. Working across multiple sites will provide you with hands-on experience with diverse equipment configurations and operational environments. (Valid driver's license is required)
• Good attention to detail and the ability to follow documented processes and procedures accurately.
• Strong communication skills — able to ask questions, listen carefully, and work well as part of a team.
• A responsible and professional attitude with a commitment to safety, quality, and reliability in delivering a consistent and high-quality customer experience.

Preferred Qualifications

• Helpful but not required — full training will be provided in hardware and network troubleshooting, Data Center concepts. Any of the following are a bonus, not a barrier to applying.
• Any relevant technical qualification such as CompTIA A+, Network+, or equivalent — or currently working towards one.
• We value diverse career paths including self-taught learning, online courses, bootcamps, apprenticeships, military experience, or transferable skills from other industries.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.