IT Support Engineer — On-Call, Diverse Tech Stack

Harris Farm; City of Brisbane; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Staff discount (25%)

Job summary

Harris Farm Markets in Brisbane, QLD, is seeking an IT Support Engineer to maintain and support our retail and business systems. This full-time role includes hardware/software administration, asset management, backups, and occasional local travel.

You’ll work with Windows Server, Office 365, Active Directory and basic networking, delivering high-quality user support and contributing to knowledge sharing across the team.

Qualifications

• 3–5 years proven IT support experience.
• Experience with Windows server environments and AD.
• Strong customer service and communication skills.
• Willingness to learn and adapt in a retail operations setting.

Responsibilities

• Administration, maintenance and rollout of hardware & software
• Management of telephones, mobile and other devices
• Maintain IT Assets and Inventory Management
• Server backups and recovery
• Handle IT support requests adhering to ITIL standards
• Be part of the rotating roster for after hours support (7 days)
• Create, publish and reuse knowledge articles/documentation using the knowledge management portal
• Prioritize and balance workload, making good use of time to achieve organizational and personal goals
• Independently learn and expand product, technology and soft skills
• Use problem solving skills to quickly resolve customer issues and provide assistance to prevent future issues by proactively sharing information/expertise
• Apply technical knowledge and support process to assess/recreate complex problems, analyse logs to determine root cause and set expectations with customers
• Escalate high impact and aged customer issues to the appropriate subject matter expert or manager according to Support procedures
• Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation
• Actively participate and contribute to internal projects to improve Harris Farm business
• Cultivate a growth mindset. Investigate professional development opportunities
• Adhere to Support Processes and Procedures outlined in Support Engineer Handbook

Skills

IT Support experience

Customer service

Problem solving

Time management

Teamwork

Fast learner

IT Certifications

Tools

Windows Server

Active Directory

Office 365

Azure

Networking basics

Job description

Harris Farm Markets in Brisbane, QLD, is seeking an IT Support Engineer to maintain and support our retail and business systems. This full-time role includes hardware/software administration, asset management, backups, and occasional local travel.

You’ll work with Windows Server, Office 365, Active Directory and basic networking, delivering high-quality user support and contributing to knowledge sharing across the team.