IT Support Engineer

Rubicon Water; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rubicon Water is seeking an IT Support Engineer to maintain staff and systems across our global offices. You will provide day-to-day support for devices, accounts, networks and servers, working with an experienced IT and DevOps team.

You will gain hands-on experience with infrastructure, cloud platforms, scripting and cybersecurity while helping to improve processes and documentation. Applicants must have the right to live and work in Australia.

Qualifications

• Degree or formal IT qualification.
• Strong IT aptitude across hardware, tools and technologies.
• Windows administration experience and Linux expertise.
• Experience with virtualization (Proxmox/VMware), firewalls, switches, servers, backups and AD.
• Cloud administration experience with AWS and/or Azure.
• Scripting ability (PowerShell, Python, Bash).
• Strong documentation and communication skills.

Responsibilities

• Provide day-to-day IT support to staff across Rubicon's global offices.
• Set up and support laptops, phones and user accounts.
• Help maintain office networks, servers, backups and infrastructure.
• Respond to IT incidents and fix/escalate as needed.
• Administer Linux servers, web servers and reverse proxies.
• Administer Microsoft 365, with AWS and Azure cloud platforms.
• Work with vendors on licences, accounts and procurement.
• Keep clear documentation of systems and processes.
• Contribute to IT/DevOps team delivering to quality standards.
• Look for opportunities to simplify, automate or improve IT practices.

Skills

Windows admin

Linux expertise

Virtualisation Proxmox/VMware

Cloud AWS/Azure

Scripting PowerShell/Python/Bash

Active Directory

Networking/Servers/Backups

Documentation

Interpersonal communication

Education

Degree in IT field

Tools

Proxmox

VMware

Microsoft 365

AWS

Azure

Active Directory

Job description

As an IT Support Engineer at Rubicon Water, you will keep our staff, offices and systems running smoothly, supporting colleagues across our global offices. Your focus will be on the foundations of corporate IT, including devices, accounts, networks and servers, working alongside an experienced IT and DevOps team.

Working with stakeholders across the business, global Rubicon Water staff, customers and vendors, you will grow your skills and take on more hands-on engineering work over time.

Key responsibilities include:

Provide day-to-day IT support to staff across Rubicon's global offices.

Set up and support laptops, phones and user accounts.

Help maintain office networks, servers, backups and other infrastructure.

Respond to IT incidents and follow through to a fix, escalating where needed.

Administer Linux servers, web servers and reverse proxies.

Administer Microsoft 365, alongside cloud platforms such as AWS and Azure.

Work with vendors on licences, accounts and procurement.

Keep clear documentation of systems and processes.

Contribute as an active member of the IT and DevOps team, delivering to agreed quality standards.

Look for opportunities to simplify, automate or improve how things are done.

Opportunities to Grow

With support from the team, you'll have the opportunity to build experience in areas such as:

Infrastructure as Code, cloud automation and DevOps practices.

Modern CI/CD practices, system monitoring, containerisation and infrastructure automation, working alongside our engineers.

Cybersecurity, incident response and audit support.

Contributing to Rubicon's software development and products.

Skills & Experience

We'd love to hear from you if you have the following skills and experience:

Early-career professionalswith a degree or formal qualification in an IT related field and a genuine passion for tech.

Strong IT aptitude across a range of hardware, tools and technologies, with the ability to learn technically oriented products quickly.

Windows administration experience and Linux expertise.

Experience with virtualisation such as Proxmox or VMware, along with firewalls, switches, servers, backups and Active Directory.

Cloud administration experience with AWS and/or Azure.

Scripting ability (e.g. PowerShell, Python, Bash).

A strong commitment to detail, quality outcomes and capturing clear IT documentation.

Excellent interpersonal, written and oral communication skills, with the ability to work with internal and external stakeholders across geographies and departments.

A results-oriented, motivated, reliable and trustworthy working style.

About Rubicon Water

Rubicon Water's vision is to sustainably increase global food and fibre production through improved water-use efficiency. We achieve this by delivering advanced technology to managers of gravity-fed irrigation networks, enabling them to manage water resources with unprecedented efficiency and control.

Our software enables irrigation authorities and farmers to monitor and control their irrigation infrastructure, both on-farm and across irrigation networks.

Applicants must have the right to live and work in Australia.

Agency applications will not be accepted for this position.

Rubicon Water is an equal oppurtunity employer. We value diversity and are committed to creating an inclusive environmental for all employees. We welcome applications from people of all backgrounds, experiences, and identities.