IT Support Engineer

PageUp; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Awesome Days leave

Job summary

PageUp is seeking an IT Support Engineer to deliver high-quality technical support and maintain daily operations for a global workforce. You will troubleshoot hardware, software, and networks, while administering cloud platforms and device management tools.

You will partner with security teams to ensure compliance, handle onboarding sessions for new hires, and drive improvements through automation and projects across the IT stack.

Qualifications

• Experience delivering first-line technical support to a corporate user base.
• Hands-on administration of core cloud platforms and mobile device management tools.
• Solid understanding of standard network infrastructure and endpoint security practices.
• Excellent communication to guide users and run onboarding sessions.

Responsibilities

• Deliver first-line IT support across global offices and ensure smooth daily operations.
• Manage access and admin tasks on cloud platforms (G Suite, JumpCloud, Intune) with security in mind.
• Oversee asset lifecycle: procurement, tracking, and device management for staff.
• Coordinate onboarding and offboarding workflows with stakeholders.
• Contribute to IT projects and automation to improve operational efficiency.

Skills

Technical support

Systems administration

Cloud platforms

Communication skills

Problem-solving

Tools

G Suite

JumpCloud

Intune

Jira

Slack

Job description

At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings, we’ve grown into a global organisation with established teams across the world. Following our acquisition by EQT, we’re in an exciting growth and transformation phase—and this investment is bringing fresh opportunities to scale.

What You'll Be Working On

As the IT Support Engineer, you will deliver high-quality technical support and ensure smooth daily operations for employees across the global business. Your primary focus areas will include:

Technical Support & User Experience: Delivering first-line support, troubleshooting hardware, software, and office networks, and maintaining clear documentation to help team members navigate systems efficiently.

Systems & Security Administration: Managing everyday user access and administration across cloud platforms (including G Suite, Slack, Intune, JumpCloud, and Jira) while collaborating with the security team to maintain compliance, updates, and best practices.

Asset Lifecycle & Procurement: Managing hardware procurement, vendor relationships, asset tracking, and device management to ensure the team has the necessary tools to perform their roles.

Onboarding & Offboarding: Partnering with stakeholders to deliver seamless IT setup, device allocation, and technical onboarding sessions for new team members, as well as managing offboarding workflows.

Continuous Improvement & Projects: Contributing to internal IT initiatives, leveraging automation and cloud solutions to enhance operational workflows, and evaluating security and technical performance across systems.

What You'll Bring

Demonstrated experience in a technical support or systems administration role supporting corporate environments.

Hands-on experience administering core cloud platforms and mobile device management tools (e.g., G Suite, JumpCloud, or similar enterprise software).

Understanding of standard network infrastructure, hardware support, and endpoint security practices.

Strong critical thinking and problem-solving skills, with an organised approach to prioritising dynamic support queues.

Exceptional communication and interpersonal skills to guide users, run tech onboarding sessions, and collaborate across teams.

Self-motivation and initiative to manage workload priorities and adapt to global operational needs when required.

Why Choose PageUp

Join a company that's genuinely transforming how organisations attract, develop, and retain talent globally. Some of the benefits we offer include:

Comprehensive benefits package and wellbeing allowances

Professional development opportunities to enhance your personal and professional growth

"Awesome Days" (extra leave to do something amazing!)

A collaborative, inclusive culture that deeply values diverse perspectives

Equal Opportunity at PageUp

We are an equal opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

We encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't quite meet every single criteria listed above, please still reach out. We'd love to have a chat and see how you could add value to the team.