IT Support Analyst

Many Rivers Microfinance; North Sydney Council; On-site; AUD 65,000 - 90,000; Full time

Job summary

Many Rivers Microfinance in North Sydney NSW is seeking a dynamic IT or Systems Support professional, passionate about customer service excellence. You will ensure business continuity by providing reliable infrastructure, systems, applications and processes that help staff work effectively.

Key focus areas include operations support, process improvement initiatives, and organisational reporting with MS PowerBI and Excel.

Qualifications

• Experience with systems & process support, preferably MS Dynamics 365 CRM/ERP and PowerBI.
• Strong customer service orientation and a focus on customer satisfaction.
• Strong analytical and critical thinking skills to troubleshoot issues and analyze performance.
• Proficiency in using technology and the ability to adopt new technologies.
• Innovative mindset with ability to identify opportunities for improvement and leverage AI.

Responsibilities

• Provide day-to-day systems, applications and related processes support to all staff.
• Support the development and testing of initiatives to enhance processes and enable technology design and implementation.
• Support organisational reporting platforms including MS PowerBI and MS Excel.
• Pursue training to build skills and stay up to date with industry best practices and emerging technologies.

Skills

Customer service orientation

Analytical thinking

Consultative advisory approach

Cybersecurity knowledge

Adoption of new technologies

Problem solving

Education

Bachelor degree

Tools

MS Dynamics 365 CRM/ERP

PowerBI

Microsoft Excel (Advanced)

Job description

Many Rivers Microfinance – North Sydney NSW

Many Rivers exists to help Indigenous and other Australians in disadvantaged circumstances to improve their situations through the provision of microenterprise and community economic development support. We create change and economic opportunities through the work we do. Inspired by Christian values we provide a culture centred around Care, Respect and Accountability.

We are seeking a dynamic and experienced IT or Systems Support professional, passionate about the delivery of customer service excellence. In this role, you will ensure business continuity through the provision of reliable infrastructure and support that effectively assists the business in using its systems, applications and related processes.

What success looks like:

Operations Support:Provide day to day systems, applications and related processes support to all staff, provision IT&T equipment and monitor systems and application availability and performance.

Process Excellence & Projects Support:Support the development and testing of initiatives to enhance and innovate through organisational-wide process, people, application and enabling technology design and implementation. Support the identification and delivery of process improvements.

Organisational Reporting Support:Support the organisation in the collection, quality assurance and publication of our Microenterprise and Community Economic Development program evaluation. Provide operational support for our organisational reporting platforms including MS PowerBI and MS Excel.

Commitment to Growth:Access training to build your skills and stay up to date with industry best practices and emerging technologies, identifying opportunities for innovation.

Selection Criteria:

• Demonstrated experience in Systems & Process Support, including MS Dynamics 365 CRM / ERP (Preferred) and PowerBI.
• Strong customer service orientation and a focus upon customer satisfaction.
• Strong analytical and critical thinking skills to troubleshoot issues, analyse system and process performance.
• Proficiency in technology use and proven ability to adopt new technologies.
• Demonstrated innovation and continuous improvement mindset, with the ability to identify opportunities for improvement, introduce new ideas, and leverage AI and emerging technologies to enhance business processes and outcomes.
• Ability to take an advisory and consultative approach, to understand business requirements and offer ongoing support to all levels of the organisation.
• Knowledge of cybersecurity principles and practices (foundational knowledge).
• Advanced MS Excel skills.
• Tertiary or Bachelor qualifications highly regarded.

Only Australian citizens are eligible to apply for this role.

Suitable applicants who identify as Aboriginal and/or Torres Strait Islander are encouraged to apply.