Service Desk Analyst

Centorrino Technologies; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Employee discounts

IT equipment options

Team events

Job summary

Centorrino Technologies in Western Australia is seeking a Service Desk Analyst to join our Service Continuity Team. You will handle inbound calls, troubleshoot, and log tickets in ConnectWise, delivering clear updates and high-quality support to our customers.

You’ll thrive with a team that values accountability, collaboration, and doing things right the first time. Basic IT skills are preferred, ITIL knowledge a bonus, and we offer hybrid work, extensive training, and benefits to support your

Qualifications

• Demonstrated customer service mindset and empathy.
• Excellent verbal and written communication skills.
• Ability to work in a team and take accountability.
• Strong problem-solving and troubleshooting approach.
• Willingness to learn IT concepts and grow skills.
• Basic IT skills preferred; ITIL knowledge is a bonus.

Responsibilities

• Answer inbound calls with prompt, friendly support.
• Troubleshoot issues independently or with internal teams.
• Keep customers informed with clear, confident updates.
• Log, prioritise, and manage tickets in ConnectWise through resolution.
• Work with a collaborative, accountable team that aims to do things right the first time.

Skills

Customer service

Clear communication

Teamwork

Problem solving

Willingness to learn

Basic IT skills

ITIL knowledge

ConnectWise

Tools

ConnectWise

Job description

AtCentorrinoTechnologies (CT),we’remore than just tech—we’rea community that goes beyond expectations.We’vebeen recognised as a Great Place to Work in2025 and Top 5 Inspiring Workplaces for 2026, with an outstandingeNPSscore of 68. Andwe’renot stopping there.We'reon a mission to redefine the customer experience, and we needa passionateService Desk Analystto join ourService Continuity Teamin Western Australia.

WhatYou’llDo

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

WhatYou’llBring

• A mature, “own it” mindset with strong follow-through.
• A team-first approach and a high level of accountability.
• Clear communication skills and a practical, solutions-focused mindset.
• A genuine passion for customer service and helping people.
• A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
• Basic IT skills are preferred,with ITIL knowledge or IT certifications considered a bonus, not a requirement.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here’s why:

• Hybrid working(for majority ofourroles)with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People /Working with Children Check (WWCC) and Police Check are required.