IT Specialist

Sociable Tech; Sydney; On-site; AUD 95,000 - 105,000; Full time

Job summary

Cox Purtell Staffing Services is partnering with a well-established automotive brand in Australia to modernise its technology environment. The permanent, full-time IT Support Specialist role is based at Macquarie Park and serves a national network of dealers.

You will diagnose and resolve software, hardware and connectivity issues, deploy updates, manage user access, and document processes to enable colleagues to help themselves.

Qualifications

• At least a Diploma qualification in an IT related field, or equivalent hands-on experience.
• 2 years hands-on experience in IT support across software, hardware and networks.
• Experience supporting Windows and Apple/iOS devices, including setup, resets and app management, plus basic networking knowledge.

Responsibilities

• Diagnose and resolve software, hardware and connectivity issues for head office and retail partners.
• Plan, test and deploy software applications, updates and patches.
• Manage user accounts and system access, including provisioning and password resets.
• Set up laptops, mobile devices and video conferencing equipment, and troubleshoot network connectivity.
• Create and maintain support documentation and monitor tickets to meet SLAs.

Skills

Windows

Apple/iOS

Networking basics

Customer service

Documentation

Education

Diploma in IT

Tools

ServiceNow

Office 365

Job description

Job Type: Permanent position | Full time position

Job Description

Cox Purtell Broad IT support role spanning software, hardware, networks and end-user care daily Based In Macquarie Park within a nationally recognised automotive retail network Low travel role with genuine day-to-day variety: helpdesk, hardware and deployments

About the client Cox Purtell Staffing Services client is a well-established automotive brand with a national network of dealership and retail partners across Australia. Known for its premium customer experience, the business is investing in modernising its technology environment to support both head office and its wider retail network.

It's a collaborative, people-focused workplace where technology is seen as core to a seamless employee and customer experience.

About the role As IT Support Specialist, you'll be a key point of contact for technology issues across head office and a national network of retail partners.

You'll help keep everyday systems, software and hardware running smoothly, resolving issues directly and escalating more complex problems when needed. It's a genuinely varied role that blends helpdesk support with software deployment, network troubleshooting, hardware setup and clear documentation that helps colleagues help themselves.

Duties:

• Diagnose and resolve software, hardware and connectivity issues for head office and retail partner employees, escalating complex cases as required.
• Plan, test and deploy software applications, updates and patches across head office and retailer environments in line with IT standards.
• Manage user accounts and system access, including provisioning, permission changes, password resets and periodic access reviews.
• Set up and maintain laptops, mobile devices and video conferencing equipment, and troubleshoot network and wireless connectivity issues.
• Create and maintain support documentation such as SOPs and knowledge base articles, and monitor support tickets to help meet service level targets.

Requirements At least a Diploma qualification in an IT related field, or equivalent hands-on experience in lieu.

At least 2 years hands-on experience. Demonstrated experience supporting and troubleshooting Windows and Apple/iOS devices, including setup, resets and app management. Working knowledge of networking fundamentals, including wireless connectivity and basic configuration changes.

Intermediate to advanced proficiency with Microsoft Office/365; experience with ticketing systems such as ServiceNow is an advantage. Strong customer service focus with clear written and verbal communication skills, and the ability to manage your own workload.

Salary: $95000-105000