IT Services Manager

at; Perth; On-site; AUD 120,000 - 150,000; Full time

Job summary

Our client, a global leader in diagnostic and healthcare services, seeks an IT Services Manager to lead Desktop, EUC and Site support across Perth metro locations, including Osborne Park. You will guide a team, manage SLAs, and align IT services with clinical and non-clinical user needs.

Based in Osborne Park, the role requires on-site presence and collaboration with regional stakeholders to deliver reliable workplace technology and continuous improvement across multi-site environments.

Qualifications

• Significant experience in IT Service Management across full lifecycle.
• Experience supporting technology services in complex environments.
• Strong relationship-building and stakeholder alignment with user needs.
• People-focused leadership, coaching and accountability culture.
• Technical expertise in MS operating environments, EUC and hardware.

Responsibilities

• Define operating rhythm and lead the team to deliver service excellence.
• Oversee Desktop and EUC support across multi-site locations.
• Manage performance metrics and SLAs with reporting to Head of Service Delivery.
• Facilitate seamless delivery of workplace technology initiatives.
• Foster collaborative relationships with clinical and non-clinical stakeholders.
• Drive continuous improvement to enhance user experience.
• Manage planning, acquisition, maintenance and renewal of technology assets.
• IT Vendor Management

Skills

ITSM

Leadership

Stakeholder Mgmt

ITIL

Desktop/EUC

Vendor Mgmt

Tools

Ticketing Systems

Job description

Our client is a well-recognised global leader in diagnostic and healthcare services. Technology plays a major part in enabling the delivery of our clients services at a clinical and non-clinical level. This is a dynamic and interesting environment where innovation and service excellence come together.

The IT Services Manager is a key and critical role, delivering across multi-site operations. As a natural leader, you will provide guidance and oversight to a team supporting Desktop, EUC and Site support activities. Leveraging your relationship management skills, you’ll engage with a range of internal stakeholders, build trusted partnerships and delivering a reliable service to the end user.

• Defining the operating rhythm, setting expectations and leading the team to deliver service excellence
• Overseeing the team to deliver hard and soft IT services including Desktop Support and EUC support across multi-site locations
• Managing key operational performance metrics and SLAs, with reporting up to the Head of Service Delivery
• Facilitating the seamless delivery of workplace technology initiatives
• Fostering positive and collaborative working relationships with key stakeholders (clinical and non-clinical), acting as the escalation point
• Operating with a continuous improvement mindset, contributing to initiatives and processes that enhance the user experience
• Managing the planning, acquisition, maintenance and renewal of technology infrastructure assets
• IT Vendor Management

• Significant experience coming from an IT Service Management role working across the full lifecycle
• Experience supporting technology services across complex environments
• The ability to build relationships, adept at cultivating productive partnerships and aligning technology services with user needs
• A people focused leaderships style, empowering and building the capability of their through collaboration and coaching, fostering a culture of accountability, continuous improvement and service excellence
• Technical expertise in a MS operating environment as well as EUC and hardware/workplace technologies
• ITIL service management knowledge
• Sound experience with ticketing systems

You’ll be part of a connected national team of leaders, with your efforts and those of your team contributing to broader business objectives. It’s a unique blend of people leadership and IT service management.

This is a role which requires on-site presence and the ability to work across predominately Perth metro based locations. Your main base will be Osborne Park.