IT Service Support Analyst - Transformation & Excellence

Melton-City-Council; Melton; On-site; AUD 98,000 - 107,000; Full time

Benefits offered by this job

12% Super

Flexible work arrangements

Professional development opportunities

Job summary

Melton City Council is seeking a talented Technical Analyst to join the Innovation & Transformation IT team. You will help transform service delivery, resolve complex IT issues, and support staff across the council.

The role requires a IT qualification with experience in application support, incident management (L2/L3), and change control. You will work to improve systems, manage changes, and contribute to operational excellence for a fast-growing municipality.

Qualifications

• Tertiary qualification in an Information Technology-related field with relevant experience.
• Demonstrated ability to provide application support in a similar operating environment.
• Experience addressing and resolving L2/L3 service incidents and working with vendors.
• Ability to identify root causes of incidents and develop remediation plans.

Responsibilities

• Provide support to current business information systems for enhancements, patches, and upgrades, including testing and end-user training.
• Identify and mitigate risks to performance, security, continuity and availability of information systems.
• Investigate root causes of incidents and develop remediation plans; contribute to policy development.
• Manage IT change control processes for standard and emergency changes.

Education

Tertiary qualification in an Information Technology-related field

Job description

Melton City Council is seeking a talented Technical Analyst to join the Innovation & Transformation IT team. You will help transform service delivery, resolve complex IT issues, and support staff across the council.

The role requires a IT qualification with experience in application support, incident management (L2/L3), and change control. You will work to improve systems, manage changes, and contribute to operational excellence for a fast-growing municipality.