IT Service Desk Pro — Hybrid Work & Growth

Nine; Sydney; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

18 weeks paid parental leave with no-?

Employee Exclusives program

Digital newspaper subscription

Stan subscription

Nine Careers info

Zusammenfassung

Nine is Australia’s largest locally owned media company. The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff, handling requests in a time-constrained environment and managing the life cycle of support calls.

You will be the first contact for IT issues, monitor and escalate calls, maintain the SOE, and help create documentation. A collaborative team environment and strong customer focus are essential to success.

Qualifikationen

• Outstanding in person and telephone communication skills.
• Exceptional customer service.
• Experience supporting Windows and Mac OSX environments.
• Support mobile devices iOS and Android.
• Knowledge of the Google Productivity suite & Microsoft Office 365.
• Experience with Service Now ITSM tool & Active Directory User Management (Desirable).

Aufgaben

• You're the first point of contact for IT issues, recording, resolving problems to keep staff productive and meet SLA.
• Monitor and escalate support calls, maintain the SOE, and contribute to technical documentation.
• Build and maintain positive relationships with colleagues and stakeholders, communicating status clearly.
• Participate in a team environment, share knowledge, and support colleagues to resolve problems.
• Demonstrate a positive, professional attitude and continuously improve understanding of the IT environment.

Kenntnisse

In-person communication

Customer service

Windows & Mac support

Mobile devices support (iOS & Android)

Google Workspace & Office 365

ServiceNow ITSM

Active Directory user management

Tools

ServiceNow ITSM

Active Directory

Jobbeschreibung

Nine is Australia’s largest locally owned media company. The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff, handling requests in a time-constrained environment and managing the life cycle of support calls.

You will be the first contact for IT issues, monitor and escalate calls, maintain the SOE, and help create documentation. A collaborative team environment and strong customer focus are essential to success.