It Service Desk Analyst

Ocu Aec Pty; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

OCU Group in Brisbane is seeking a Service Desk Analyst to be the first point of contact for day-to-day IT support across our Australian operations. You will set up new starters, configure accounts and licenses, and support Windows devices via Intune and Autopilot.

Exposure to Microsoft 365 and common collaboration tools is valued as you help rollout platforms and maintain security posture. This role offers hands-on support in a growing international group.

Qualifications

• Experience in IT helpdesk or ticketing systems.
• Exposure to Windows devices and Microsoft 365 is a bonus.
• A relevant IT certification or study towards one is ideal.

Responsibilities

• Be first point of contact for IT support across Brisbane office and sites.
• Set up new starters with AD/Entra ID, licensing and devices.
• Build, deploy and support Windows devices through Intune and Autopilot.
• Troubleshoot Microsoft 365 apps and keep devices patched.
• Support core business systems and roll out new platforms across the Group.
• Handle Teams, SharePoint and access requests, escalate when needed.
• Keep knowledge base up to date for faster future resolution.
• Look after everyday office tech from printers to meeting-room gear.

Skills

Windows

Microsoft 365

Helpdesk

Ticketing

Education

IT Certification (or studying towards)

Tools

Intune

Autopilot

AD/Entra ID

Job description

Job Description

About the OCU Group

OCU Group is a global infrastructure and energy services business with more than 5,000 people globally delivering projects that power communities and support the energy transition.

Our Australian and New Zealand operations are growing fast, bringing together great businesses including All Energy Contracting (AEC), Bam Bam, Pilecom and Volta under one group.

About the opportunity

We are looking for a Service Desk Analyst to join our team in Brisbane.

In this role you will be the first point of contact for day-to-day IT support across the OCU Group. As a IT Service Desk Analyst you'll will;

• Be the first point of contact for IT support, by phone, ticket or in person, across our Brisbane office and other sites.
• Set up new starters with everything they need to hit the ground running, from AD and Entra ID accounts to licensing and devices.
• Build, deploy and support Windows devices through Intune and Autopilot, from rollout to return.
• Troubleshoot Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and keep devices secure and patched.
• Support our core business systems and help roll out new platforms across the Group, getting hands-on with users at go-live.
• Handle routine Teams, SharePoint and access requests, knowing when to escal the trickier ones to second line.
• Keep our knowledge base current so common issues get solved faster next time.
• Look after everyday tech around the office, from printers to meeting room equipment.

What you'll bring to the team

• A friendly and approachable manner, you're the person people are relieved to get on the phone when something's not working.
• Exposure to Windows devices, Microsoft 365 or a helpdesk/ticketing system is a bonus, but for this role, attitude counts for more than a CV.
• A qualification or study towards a relevant IT certification is a ideal, as is any hands-on experience in a similar role.
• A natural problem-solver who enjoys getting to the bottom of an issue.
• Comfortable picking up new systems and processes quickly, and confident asking questions when you don't know something yet.
• Organised enough to juggle multiple tickets and requests.
• A team player who's happy to pitch in wherever it's needed.

Why Join the OCU Group

• Be part of something bigger: join an international group operating across the UK, Australia and New Zealand.
• Grow with us: get involved in major technology projects, playing your part as we roll out new platforms and systems across a rapidly growing international group.
• Work on industry-leading projects: contribute to some of Australia and New Zealand's largest renewable energy and power infrastructure projects.