IT Service Delivery Coordinator

Comwire IT Pty Ltd; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Job summary

Comwire IT Pty Ltd in Hindmarsh, South Australia, is seeking a Service Coordinator to support the Service Delivery Manager and help run the service desk, triaging requests and ensuring SLA adherence.

You will collaborate with L1/L2 teams, schedule onsite visits, coordinate client onboarding and offboarding, and maintain accurate documentation and reporting across PSA/CRM systems, IT Glue, and related tools.

Qualifications

• 2+ years in coordination or service desk roles within IT services.
• Experience with PSA/ticketing systems (ConnectWise, Autotask or HaloPSA).
• Strong knowledge of ITIL concepts.
• Proficient with Microsoft 365 applications.

Responsibilities

• Provide day-to-day admin support to the Service Delivery Manager.
• Prepare regular service delivery reports including SLA performance and KPIs.
• Coordinate and schedule client service reviews and internal meetings.
• Maintain service delivery records and reflect client scope in PSA/CRM systems.
• Ensure timely onboarding and offboarding of clients and proper documentation.

Skills

Coordination

Administration

Service desk

Education

ITIL Foundation

Business Admin Diploma

IT Certificate

Tools

PSA system (ConnectWise / Autotask / HaloPSA)

IT Glue

Job description

Comwire IT Pty Ltd in Hindmarsh, South Australia, is seeking a Service Coordinator to support the Service Delivery Manager and help run the service desk, triaging requests and ensuring SLA adherence.

You will collaborate with L1/L2 teams, schedule onsite visits, coordinate client onboarding and offboarding, and maintain accurate documentation and reporting across PSA/CRM systems, IT Glue, and related tools.