IT Service Analyst

Ligentia Group; City of Brisbane; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Birthday leave

Discretionary bonus

Discounted car hire

Employee benefits scheme

Zusammenfassung

Ligentia is seeking an IT Service Analyst (Level 1) to provide responsive, practical technical support to users across Australia from Brisbane or Melbourne. You will diagnose and resolve hardware, software and network issues, working with the Group IT team and escalating complex matters as needed.

You’ll have the opportunity to grow within the role, taking ownership of IT support and service functions across Australia within a global organisation.

Qualifikationen

• Familiarity with Windows/macOS, Microsoft 365, AD and basic TCP/IP networking.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication, patient with varied users.
• ITIL knowledge and IT service management awareness.
• ServiceNow experience is advantageous but not essential.

Aufgaben

• Respond to, log and classify IT support requests via the helpdesk.
• Troubleshoot issues across Windows/macOS, M365, hardware and networks.
• Provide remote support and apply fixes to user devices.
• Escalate complex issues to Tier 2/3 infrastructure or development teams.
• Set up user profiles, reset passwords and manage access permissions.
• Maintain clear technical documentation and contribute to the knowledge base.
• IT Asset Management: track, audit, store and maintain IT assets.
• Promote good technology practices and compliance with IT security policies.

Kenntnisse

Troubleshooting

Communication

ITIL familiarity

Customer support

Problem-solving

Ausbildung

IT qualification or relevant certifications (e.g., CompTIA A+, Microsoft certifications, ITIL Foundation)

Tools

Windows

macOS

Microsoft 365

Active Directory

TCP/IP networking

ServiceNow

Jobbeschreibung

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.

We’re looking for an IT Service Analyst (Level 1) to join Ligentia and provide responsive, practical technical support to our people across the region. We are open to candidates based in either Brisbane or Melbourne.

You’ll be a key point of contact for users requiring technical assistance, helping diagnose and resolve hardware, software and network issues, while working closely with our Group IT team and escalating more complex matters when required. There will also be an opportunity to grow within the role as you take greater ownership of IT support and service functions across Australia within a global organisation.

What you’ll be doing:

• Responding to, logging and classifying IT support requests through our helpdesk system
• Troubleshooting issues across Windows/macOS, Microsoft 365, Ligentix platforms, hardware, basic networking
• Providing remote support and applying fixes to user devices
• Escalating complex or unresolved issues to Tier 2/Tier 3 infrastructure or development teams
• Setting up user profiles, resetting passwords and managing access permissions
• Maintaining clear technical documentation and contributing to the knowledge base
• IT Asset Management: tracking, auditing, storing and maintaining accurate records of company IT assets and equipment
• Promoting good technology practices and supporting compliance with IT security policies

What we’re looking for:

• Familiarity with operating systems, Microsoft 365, Active Directory and basic TCP/IP networking
• Strong troubleshooting and problem-solving skills
• Clear written and verbal communication skills, with the patience to support users with varying levels of technical knowledge
• An understanding of IT service management frameworks such as ITIL
• ServiceNow experience would be advantageous, but is not essential
• An IT qualification or relevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would be beneficial

What's on offer

• Competitive remuneration package
• Genuine opportunity to grow
• Work and learn from our Global IT team
• Birthday leave - never work on your birthday anymore!
• Discounted car hire and employee benefits scheme
• Discretionary bonus

You’ll suit this role if you enjoy solving problems, supporting people and taking ownership of issues through to resolution while working as part of a broader global technology team.