IT Project Engineer

Cadence Connect; Brisbane; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Mentoring

Certification support

Job summary

Cadence Connect is seeking a senior support specialist to own projects and deliver Microsoft, cloud and infrastructure solutions across varied customer environments, including migrations and upgrades. You will provide technical escalation support and help develop colleagues.

The role emphasizes strong Microsoft expertise, effective customer communication and clear documentation, with hybrid working, mentoring and certification support to advance your project delivery skills.

Qualifications

• Microsoft infrastructure knowledge (Azure, M365).
• Experience resolving complex issues at Level 3 support.
• Involvement in migrations, deployments or infrastructure projects.

Responsibilities

• Deliver infrastructure and cloud projects against agreed requirements.
• Implement Microsoft migrations, system upgrades and new deployments.
• Coordinate project activities, track progress and identify delivery risks.

Skills

Azure

Microsoft 365

Level 3 support

Migrations

Deployments

Documentation

Customer communication

Prioritization

Job description

About the Company

Cadence Connect has been retained by an established Managed Services Provider with a growing Professional Services team. Supporting customers across a range of industries, the business combines technical expertise with a strong focus on customer relationships and practical outcomes.

About the Role

Ready to build on your senior support experience and take greater ownership of projects? You’ll deliver Microsoft, cloud and infrastructure solutions across varied customer environments, from migrations and deployments to upgrades and technology improvements. Alongside project delivery, you’ll provide technical escalation support and contribute to the development of your colleagues.

Key Responsibilities

• Deliver infrastructure and cloud projects against agreed requirements.
• Implement Microsoft migrations, system upgrades and new deployments.
• Coordinate project activities, track progress and identify delivery risks.
• Keep customers informed and produce clear technical documentation.
• Resolve complex escalations and share technical knowledge.

Skills & Experience

• Strong Microsoft infrastructure knowledge, including Azure and Microsoft 365.
• Experience resolving complex issues at a Level 3 support level.
• Practical involvement in migrations, deployments or infrastructure projects.
• Confident customer communication and technical documentation skills.
• Ability to manage priorities, work within scope and recognise when changes need review.

Culture & Benefits

Join experienced technical professionals who share knowledge and support each other’s development. You’ll have access to hybrid working, mentoring and certification support, with opportunities to strengthen your project delivery skills and progress your technical career.