IT Operations Engineer | Automation & Incident Mgmt (Hybrid)

Zip Co; Sydney; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

25 days paid leave

Parental leave (16 weeks)

Wellbeing stipend

Staff banking discounts

Job summary

Zip Co is seeking an IT Operations Engineer to keep our technology running smoothly in a hybrid setup with three days in our Sydney office. You’ll own incident management, system reliability, and automation initiatives while partnering across teams to drive performance improvements.

You’ll bring IT operations experience, strong troubleshooting, and a proactive mindset to manage risks and deliver excellent service to Zipsters and partners.

Qualifications

• Experience in IT operations, infrastructure support or a similar technical role.
• Strong troubleshooting skills and knowledge of IT systems, networks and incident management.
• Experience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.
• A collaborative approach, great communication skills and a genuine passion for solving problems.
• Relevant IT qualifications or certifications are a bonus.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks.

Responsibilities

• Keep our IT systems, networks and applications running reliably, identifying opportunities to improve performance and efficiency.
• Troubleshoot and resolve IT incidents and service requests, delivering a great experience for Zipsters.
• Monitor system health, proactively identifying issues before they become problems.
• Support automation initiatives, scripting and improvements that make our technology smarter and more efficient.
• Maintain clear technical documentation and collaborate with teams across Zip to deliver technology projects.

Skills

IT operations

Incident management

Scripting

Automation

Monitoring tools

Documentation

Risk management

Collaboration

Tools

Windows

macOS

Cloud environments

Job description

Zip Co is seeking an IT Operations Engineer to keep our technology running smoothly in a hybrid setup with three days in our Sydney office. You’ll own incident management, system reliability, and automation initiatives while partnering across teams to drive performance improvements.

You’ll bring IT operations experience, strong troubleshooting, and a proactive mindset to manage risks and deliver excellent service to Zipsters and partners.