IT Manager: Manufacturing Tech & ERP Lead

Akubra Hats; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Akubra Hats, a heritage Australian hat manufacturer, is seeking an IT Manager to own the full technology lifecycle across our Kempsey factory, Sydney office and retail network.

You will manage infrastructure, security, licensing and user access, lead ERP and AI initiatives, oversee vendor partners, and partner with leadership to deliver practical technology solutions with regional travel.

Qualifications

• Minimum of 5 years in IT management or a similar role.
• Strong knowledge of IT infrastructure, security and operational best practice.
• Experience managing vendors, MSPs, contracts and SLAs.
• Experience delivering IT projects on time and within budget.
• Exposure to an ERP implementation or major business system rollout.
• Experience supporting corporate and production/manufacturing technology.
• Strong problem solving and analytical skills.
• Clear communication with technical and non-technical staff.
• Qualification in IT or CS or related field, or equivalent experience.
• Desirable: NetSuite, time and attendance/workforce systems, AI in business processes, scripting/integrations.

Responsibilities

• Deliver high-quality IT service and support to teams in Kempsey, Sydney and our retail network.
• Maintain infrastructure across networks, servers, cloud services and security systems.
• Manage hardware, software, licensing and user access, including onboarding, offboarding and access changes.
• Develop and implement IT policies and procedures, and ensure compliance with relevant standards.
• Support both corporate and production technology requirements.
• Oversee IT projects and deliver on time and within budget.
• Provide IT input to NetSuite ERP project, including infrastructure, data, integrations, testing.
• Lead AI integration from use-case identification to implementation.
• Manage MSPs and suppliers, review contracts and SLAs.
• Work with department heads to identify technology needs and deliver solutions.
• Provide training and support to staff.

Skills

IT management

Vendor management

ERP experience

AI integration

Project delivery

Security best practices

Infrastructure know-how

Education

Information Technology or Computer Science degree

Tools

NetSuite ERP

Job description

Akubra Hats, a heritage Australian hat manufacturer, is seeking an IT Manager to own the full technology lifecycle across our Kempsey factory, Sydney office and retail network.

You will manage infrastructure, security, licensing and user access, lead ERP and AI initiatives, oversee vendor partners, and partner with leadership to deliver practical technology solutions with regional travel.