IT Helpdesk & Onsite Support Specialist

Arthrex; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Corporate bonus

Onsite parking

Training & development

Job summary

Arthrex is seeking a skilled Helpdesk Support Officer to join our APAC regional team in Frenchs Forest, NSW. You will provide Level 1 and 2 hardware and software support onsite and remotely, resolving issues and assisting end users across the organisation.

You'll collaborate with IT and business units, manage infrastructure tasks, coordinate with outsourced vendors, and help deploy OS updates and software installations.

Qualifications

• Minimum 4 years technical/systems support experience required.
• Tertiary qualifications in Computer Science or MIS preferred.
• Strong customer service background and clear communicator.
• Proficient with computer hardware, Windows and MS Office.

Responsibilities

• Provide Level 1 and Level 2 onsite and remote support for hardware and software issues.
• Install, configure, maintain and troubleshoot hardware, software, PCs, printers and peripherals.
• Collaborate with IT teams and stakeholders on projects and deployments; document updates.
• Perform install-move-add-change tasks and coordinate with vendors as needed.
• Manage IT/business projects; prepare status reports and documentation.
• Oversee outsourced end-user support vendors in the ANZ region.
• Research and evaluate technology options; advise on costs and trends.
• Provide phone support and monitor ticketing system; escalate as needed.
• Work with Network & DataCentre Analysts on projects requiring network support.

Skills

Technical support

Customer service

Windows OS

Microsoft Office

ADS

Group Policy

MECM

LAN/WAN networking

Education

Computer Science degree

MIS degree

Tools

MECM

Networking tools

Job description

Arthrex is seeking a skilled Helpdesk Support Officer to join our APAC regional team in Frenchs Forest, NSW. You will provide Level 1 and 2 hardware and software support onsite and remotely, resolving issues and assisting end users across the organisation.

You'll collaborate with IT and business units, manage infrastructure tasks, coordinate with outsourced vendors, and help deploy OS updates and software installations.