IT Helpdesk & End-User Support Specialist

The Redpath Group; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Redpath Mining is seeking an IT Helpdesk Support Officer to deliver responsive, practical IT support across the business. You will handle Level 1/2 incidents, support Microsoft 365, mobile devices and end-user services while collaborating with global IT teams.

The role offers variety from troubleshooting to site visits, system rollouts and project work in a safety‑first environment. Strong customer service and proactive improvement mindset are essential.

Qualifications

• 4+ years in a Level 1/2 IT Helpdesk or Technical Support role in a medium to large enterprise.
• Strong experience supporting and administering Microsoft 365, including Entra, Intune, Exchange Online.
• Experience deploying and supporting Android and iOS mobile devices.
• Experience using ITSM platforms such as ServiceNow.
• Excellent documentation skills and ability to develop user procedures.

Responsibilities

• Respond to and resolve Level 1 and Level 2 helpdesk incidents and service requests.
• Investigate, troubleshoot and resolve complex technical issues across multiple technology streams.
• Create, manage, update and route IT tickets across local and global support teams.
• Install, rebuild and configure computers, hardware, peripherals, applications and services.
• Support Microsoft 365 environments, user accounts, security permissions and applications.
• Deploy and support mobile devices (Android and iOS).
• Collaborate with platform and infrastructure teams to deliver IT solutions.
• Complete site visits for mobilisations, demobilisations, system rollouts and upgrades.

Skills

Microsoft 365

ITSM

Mobile device support

Troubleshooting

Documentation

Remote/local support

Tools

ServiceNow

Intune

Entra (Azure AD)

Job description

Redpath Mining is seeking an IT Helpdesk Support Officer to deliver responsive, practical IT support across the business. You will handle Level 1/2 incidents, support Microsoft 365, mobile devices and end-user services while collaborating with global IT teams.

The role offers variety from troubleshooting to site visits, system rollouts and project work in a safety‑first environment. Strong customer service and proactive improvement mindset are essential.