IT Desktop Support Technician - Junior

Lockheed Martin; Port Stephens Council; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible leave options

Mental health support

Career development opportunities

Quarterly donor leave

Employee discounts

Job summary

Lockheed Martin Australia is seeking a Junior IT Desktop Support professional to provide friendly, professional support to internal users. You will troubleshoot hardware/software and learn every day while building a solid foundation for your IT career.

You’ll join a collaborative team, develop hands-on experience with a variety of technologies, and benefit from potential career growth within a global leader in defense and technology.

Qualifications

• Motivated and eager to learn in IT/Desktop Support.
• Strong customer-first mindset with clear communication.
• Able to work as part of a team and independently when needed.

Responsibilities

• Provide friendly, professional IT desktop support to internal users.
• Troubleshoot and resolve hardware/software issues for end users.
• Assist with onboarding and basic IT provisioning and setup.

Skills

Basic IT knowledge

Customer-focused

Team player

Job description

Eligibility

Applicants must be Australian citizens and be eligible to obtain and maintain an active Australian Government Defence security clearance at the level required for the position.

Are you passionate about technology, eager to learn, and looking for a role that will grow with you? Do you have a “can-do” attitude and an interest in multimedia or IT support?

If so, this is your chance to join a supportive team where you’ll gainhands-on experience, work with a variety of technologies, anddevelop your career in IT desktop support.

As aJunior IT Desktop Support professional, you’ll be the go-to person for providing friendly, professional, and effective support to our internal users. You’ll troubleshoot, solve problems, and learn something new every day while building a solid foundation for your IT career.

Key responsibilities

As a Junior IT Desktop Support professional, you’ll be the go-to person for providing friendly, professional, and effective support to our internal users. You’ll troubleshoot, solve problems, and learn something new every day while building a solid foundation for your IT career.

What you’ll bring

We don’t expect you to know everything—we’re looking for someone who ismotivated, willing to learn, and passionate about technology. We’re looking for someone with acustomer-first mindset, who communicates clearly with afriendly, approachable attitude. You’ll thrive as ateam player, while also being confident working independently. Most importantly, you’ll bring agenuine passion for technology and career growthto everything you do.

Technical skills:

• Basic knowledge of Microsoft Operating Systems
• Familiarity with MS Office and common applications
• Understanding of Windows Desktop, Server, networks, and hardware setup
• Exposure to troubleshooting hardware and software issues
• Awareness of VPN/remote access support
• Proficient in AI prompting as it applies to this position and practice.

Highly desired:

• Experience in a Service Desk or IT Support role
• Using service desk call logging tools
• Supporting executive or senior staff
• Networking and desktop troubleshooting skills

If you're excited by this opportunity but don't meet every criterion, we'd still love to hear from you. Your skills and experience may be a great fit for this role, or another opportunity within our organisation.

What we offer you

• Work on innovative projects, collaborate across borders and build your skills through internal secondments and structured career pathways.
• Access face to face and online development opportunities, supported by employee recognition programs and annual awards events.
• Many roles offer flexible options to help you shape a work pattern that fits your life.
• Purchase up to four additional weeks of leave each year, plus access dedicated study leave, and quarterly blood donor leave.
• Receive free mental health support for you and your family, participate in health month activities and access resources that support your wellbeing.
• Access a wide range of employee discounts, novated leasing options, referral incentives and financial guidance through your Superannuation provider.

About Lockheed Martin

Lockheed Martin is a dynamic organisation, providing stimulating and challenging opportunities with a global team of over 122,000 professionals. We embrace flexibility, so our people can be their best inside and outside of work. As a leader in national security, our innovative and diverse programs create a more secure future for Australia across space, air, land, sea, and cyber domains.

Special Requirements

Applicants must be eligible to obtain and maintain an Australian Defence Security Clearance and employment may be contingent on the provision of further personal information including citizenship to ensure compliance with international export control legislation and regulations.

Veteran Friendly Workplace

Veterans are encouraged to apply. We highly value the unique skills and experiences that veterans and transitioning service members can contribute to our team. We are proud to be recognised as a Veteran Friendly Employer by the Australian Government.

Lockheed Martin Australia supports Equal Employment Opportunity and values diversity in the workplace by creating a place of employment that is, free of unlawful discrimination and is harassment free, fair, ethical, inclusive, and values the contribution of all its employees. By leveraging our employees’ unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.

As part of our endeavours to increase participation of Indigenous Australians, we welcome applications from all people, including Aboriginal and Torres Strait Islander people.

We are committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any adjustments that will help you to be successful.