IT Support Officer - Perth

HWLE Lawyers; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Access to a gym and fitness classes

Childcare centre access

Inclusive culture

Job summary

A leading Australian law firm in Western Australia is seeking an experienced IT Support Officer to join their national team. The role involves providing first-line IT support, troubleshooting technical issues, and managing user accounts. Applicants should have at least 3 years of IT support experience and a relevant bachelor's degree. The firm offers generous leave policies, work-life balance, and unrivalled career pathways, making it a great opportunity for growth in a supportive environment.

Qualifications

• Minimum 3 years of IT support experience.
• Experience in professional services environment viewed favourably.
• Ability to work independently and collaboratively.

Responsibilities

• Provide first-line IT support and helpdesk assistance.
• Troubleshoot hardware, software, and basic network issues.
• Manage and prioritize tasks using a ticketing platform.

Skills

Problem-solving skills

Time-management skills

Customer service

Interpersonal skills

Education

Bachelor's degree in computer science or related technology field

Tools

Microsoft 365

Active Directory

Azure AD

Job description

• Join a progressive, high-performing national IT team
• Generous leave policies and flexible work arrangements

About us

HWL Ebsworth is not your typical law firm. Our rapid rise to become the largest legal partnership in Australia shows that in our case, the differences are real. We deliver first class legal advice to our government and commercial clients in every State and Territory across Australia. Firm wide, we have over 270 Partners and 1700 people.

The opportunity

We are seeking an IT Support Officer to join our national team and assist the IT Helpdesk in supporting our users nationally and meet the needs of our Perth office. This role will provide crucial assistance to our users, resolving technical issues and ensuring exceptional service delivery. You’ll troubleshoot complex issues, manage user accounts, and contribute to the development of user guides and training materials.

You’ll be busy with

• providing first‑line IT support and day‑to‑day helpdesk assistance across the business;
• troubleshoot hardware, software, and basic network issues;
• support Windows 11 OS and end‑user devices;
• provide application support across Microsoft 365;
• set up user accounts and manage access, including password resets, via Active Directory and Azure AD;
• install, configure, and maintain PCs, laptops, printers, and peripherals;
• assist with basic networking requirements, including Wi‑Fi, LAN, and VPN connectivity;
• manage and prioritise tasks within a ticketing platform, ensuring timely issue resolution; and
• deliver effective remote and in‑office IT support to staff members.

To succeed in this role, ideally you'll have

• minimum 3 years of IT support experience;
• a bachelor’s degree in computer science or related technology field;
• strong problem-solving and time-management skills, with a focus on exceptional customer service;
• excellent communication and interpersonal skills, with the ability to interact effectively with all levels of staff;
• proven ability to work both independently and collaboratively within a team; and
• experience working in professional services environment will be viewed favourably.

What we offer

• Unrivalled career pathways: Our unique meritocracy model proudly offers our staff career development, promoting talent based solely on merit. Our size, range of experience and competitive pricing model will provide you with everything you need to succeed. Unlike our competitors, our Solicitor to Partner ratio enables greater mentoring and client engagement compared to our competitors. Our 180 day career forecasting sessions provide the platform to fast-track your progression.
• Work-Life Balance: We offer flexible 4:1 work arrangements to support your work‑life balance.
• Location: Our Perth office comes with complimentary access to a well‑appointed gym, yoga studio, fitness classes and modern end‑of‑trip facilities as well as convenient access to the onsite childcare centre. You can also join the Dexus Community for access to regular events, competitions, a drycleaning service and much more.
• Culture: Be part of a firm renowned for its friendly and down‑to‑earth culture.
• Prestige: Join a firm consistently ranked at the forefront of the Australian legal market where your work is recognised nationally.

How to apply

To apply, please submit your CV via the 'Apply' function. Applicants must have full working rights in Australia and a valid practising certificate to apply. HWL Ebsworth also strongly encourages applications from the Aboriginal and/or Torres Strait Islander community.

HWL Ebsworth strives to create an inclusive environment where our people want and feel comfortable to bring their entire selves to work. Varied perspectives contribute to our collective success so whatever your background, we'd love to hear from you and encourage you to apply. If you have reasonable accessibility requirements that will enable you to participate equitably in our recruitment process, please reach out to Anthony Gosti on [e-mail] for a confidential discussion.