IT and Systems Support Coordinator

Glen Education; City of Melbourne; On-site; AUD 40,000 - 60,000; Part time

Job summary

Glen Education is seeking an IT and Systems Support Coordinator to act as the first point of contact for ICT requests, support systems, and technology for our network of 25 kindergarten services. The role combines on-site and remote support from our Bentleigh East office to ensure reliable access and secure operations.

You will contribute to improving organisational processes, analytics, and compliance while aligning with cybersecurity standards.

Qualifications

• IT support experience in a multi-site environment desirable.
• Ability to respond to technical requests and incidents promptly.
• Understanding of cybersecurity concepts and data governance.

Responsibilities

• Provide first point of contact for ICT support across Glen Education.
• Support development and implementation of systems and internal IT infrastructure.
• Collaborate with internal teams and external IT partners in Bentleigh East.
• Ensure devices and operations run reliably and support analytics/reporting.

Skills

IT support

Cybersecurity basics

Data reporting

Stakeholder support

Remote access

Education

IT qualification

Tools

Office 365

VPN

Remote monitoring

Diagnostics tools

Job description

About Glen Education
As a not-for-profit early year’s organisation, Glen Education’s historical roots are grounded in the belief that our purpose is to provide exceptional management and high-quality service provision to the community. Our current offerings include kindergarten programs, holiday care, inclusion and education support, and the delivery of professional development.

Glen Education are committed to being an employer of choice and the ongoing development of our people. Further information about Glen Education can be found by visiting gleneducation.org.au

Glen Education Vision: Growing People.

Glen Education Purpose: To deliver high quality service provision and responsiveness to the community, enabled by exceptional leadership and management.

Glen Education Values: Respect, Authenticity, Integrity, Community, Celebration, Excellence.

Position Summary and Context

Reporting to the Business Systems and Technology Manager, the IT and Systems Support Coordinator is Glen Education’s first point of contact for ICT support, resolving requests and supporting systems, processes and technology in line with strategic and operational objectives. You will support the development and implementation of systems, applications and internal IT infrastructure, working with internal teams and external IT partners based at our Bentleigh East office where the role will provide a mix of remote access and on-site support to our current 25 kindergarten services.

The role is solutions-focused and collaborative, taking an innovative approach to supporting stakeholders across Glen Education services. It promotes opportunities to use technology to improve organisational processes and operational outcomes, supporting cybersecurity standards and protocols, contributing recommendations based on current best practice to enable strong business outcomes.You will ensure that all devices and operations are running effectively with reliable technology access, whilst supporting the evolvement of organisational analytics and insights through data reporting, quality and compliance.

This role is a part-time, fixed term opportunity for 6 months until March 2027, with the potential of becoming permanent thereafter.

Applications close Thursday 1 October 2026 - Please direct any questions via email to the Employment Team at **********@gleneducation.org.au