Access & Inclusion Assistant Team Leader

Glen Eira City Council Careers; City of Melbourne; On-site; AUD 52,000 - 58,000; Part time

Job summary

Glen Eira Leisure is seeking an Access and Inclusion Assistant Team Leader in Melbourne to support inclusive programs for community participation. You will lead Everyday Body Active staff and volunteers, assist with program delivery, stakeholder engagement and operational coordination to deliver high-quality services.

The role emphasizes inclusion, collaboration and continuous improvement, with a focus on customer experience, safety and partnership with community organisations.

Qualifications

• Experience delivering programs in leisure, recreation, community or health-related environments.
• Experience supervising and developing staff and/or volunteers.
• Commitment to community participation and inclusion.
• Strong customer service and stakeholder engagement skills.
• Excellent communication and complaint resolution skills.
• Ability to coordinate priorities and day-to-day operations.
• Strong organisational skills and record-keeping.
• Problem solving with sound judgement and practical solutions.
• Proficiency in Microsoft Office and relevant business systems.
• Commitment to continuous improvement and service excellence.

Responsibilities

• Provide day-to-day leadership to Every Body Active staff and volunteers.
• Assist in delivery, coordination and evaluation of Every Body Active programs and services.
• Support staff and volunteer recruitment, onboarding, training and ongoing development.
• Assist in rostering to support effective program delivery.
• Collaborate with Coordinators and Team Leaders to support facility operations, program delivery and service outcomes.
• Respond to customer enquiries, feedback and complaints in a professional and timely manner.
• Build and maintain positive relationships with community organisations, education providers and key stakeholders.
• Monitor participation outcomes, program quality and customer satisfaction to support continuous improvement.
• Ensure policies, procedures and compliance requirements are adhered to while promoting a safe and inclusive environment.
• Contribute to service improvement initiatives and the development of new programs and participation opportunities.

Skills

People leadership

Communication

Customer service

Stakeholder engagement

Problem solving

Organization

MS Office

Community focus

Education

First Aid & CPR Certificate

Job description

• Support the leadership and development of Every Body Active employees and volunteers.
• Part-time opportunity, 22.8 hours per week
• $38.09 per hour + Superannuation.

Why Join Glen Eira Leisure?

• Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
• Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
• Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation committed to continuous improvement and professional development.

About the Role

As the Access and Inclusion Assistant Team Leader, you will support the Access and Inclusion Team Leader in the delivery, coordination and continuous improvement of programs and services that support Glen Eira Leisure's benevolent and community participation objectives.

You will provide day-to-day leadership and support to Every Body Active staff and volunteers while assisting with program delivery, administration, stakeholder engagement and operational coordination.

This is an exciting opportunity for a community-focused professional who is passionate about inclusion, participation and creating positive outcomes for people of all abilities. You will play an important role in supporting high-quality programs that foster connection, wellbeing and community engagement.

Key Responsibilities

• Team Leadership: Provide day-to-day leadership, guidance and support to Every Body Active staff and volunteers.
• Program Delivery: Assist in the delivery, coordination and evaluation of Every Body Active programs and services.
• Staff Development: Support staff and volunteer recruitment, onboarding, training and ongoing development.
• Roster Coordination: Assist in developing and managing rosters to support effective program delivery.
• Operational Support: Collaborate with Coordinators and Team Leaders to support facility operations, program delivery and service outcomes.
• Customer Experience: Respond to customer enquiries, feedback and complaints in a professional and timely manner.
• Stakeholder Engagement: Build and maintain positive relationships with community organisations, education providers and key stakeholders.
• Program Quality: Monitor participation outcomes, program quality and customer satisfaction to support continuous improvement.
• Compliance and Safety: Ensure policies, procedures and compliance requirements are adhered to while promoting a safe and inclusive environment.
• Continuous Improvement: Contribute to service improvement initiatives and the development of new programs and participation opportunities.

We Are Looking For

• A Community-Focused Professional: Someone passionate about inclusion, participation and supporting positive outcomes for people of all abilities.
• A People Leader: Someone who enjoys supporting, motivating and developing staff and volunteers.
• A Strong Communicator: Someone who can build positive relationships with participants, families, community groups and stakeholders.
• An Organised Coordinator: Someone who can successfully manage competing priorities, administration and day-to-day operations.
• A Customer-Focused Professional: Someone committed to delivering high-quality services and positive participant experiences.
• A Continuous Improver: Someone who is motivated to identify opportunities to enhance programs, participation outcomes and service delivery.

Skills and Experience

• Demonstrated experience delivering programs within a leisure, recreation, community or health-related environment.
• Experience supervising, supporting and developing staff and/or volunteers.
• Demonstrated commitment to community participation, inclusion and benevolent program outcomes.
• Strong customer service, stakeholder engagement and relationship-building skills.
• Well-developed communication, interpersonal and complaint resolution skills.
• Proven ability to coordinate competing priorities and manage day-to-day operations.
• Strong organisational, administration and record-keeping skills.
• Demonstrated ability to solve problems, exercise sound judgement and implement practical solutions.
• Proficiency in Microsoft Office and relevant business systems.
• Commitment to organisational values, continuous improvement and service excellence.

Qualifications

• Current First Aid and CPR Certificate (or willingness to obtain).

Pre-employment Checks

Progressed candidates must undergo pre-employment screening as a standard procedure, which will include:

• Employee Working with Children Check
• National Police Check
• Pre-employment Health Declaration
• Evidence of right to work in Australia
• Qualification check
• Reference checks

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description

Access and Inclusion Assistant Team Leader - Position Description.pdf

Closing date: Thursday 22nd October at 11.55pm

For further information or a confidential discussion, please contact Mark Booth, Access and Inclusion Team Leader on 9575 7164 or email [e-mail]