Island Guest Concierge & Porter

RPMGlobal; Whitsunday Regional; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Gym access

Dining discounts

Job summary

Hamilton Island is seeking experienced Porters to join our Front Office teams across our island accommodation. In this guest-facing role, you'll create memorable first impressions, support seamless arrivals and departures, and provide warm, professional service throughout each guest's stay.

You will assist with luggage, transfers and room orientations while delivering exceptional guest service and maintaining a high standard of grooming and presentation.

Qualifications

• Current Open Manual QLD Driver Licence (Essential).
• Ability to obtain a Restricted Driver Authorisation (Essential).
• Nationally Accredited Responsible Service of Alcohol (Essential).
• Previous Porter, hotel, resort, or guest service experience.
• Impeccable grooming and professional presentation.
• Strong communication and interpersonal skills.
• Ability to deliver warm and personalised guest service.
• Strong time management and attention to detail.
• Flexibility to work across different island accommodation operations.

Responsibilities

• Welcome guests and create an exceptional arrival and departure experience
• Assist with guest luggage efficiently and securely
• Support guest arrivals, departures, transfers, and room orientations
• Provide friendly assistance with guest enquiries and special requests
• Maintain knowledge of daily activities, VIP arrivals, and island events
• Ensure resort vehicles and buggies are clean, safe, and presentable
• Work closely with Front Office and other departments to support guest needs
• Respond to guest enquiries promptly and professionally

Skills

Guest service

Communication skills

Team collaboration

Time management

Professional presentation

Job description

Hamilton Island is seeking experienced Porters to join our Front Office teams across our island accommodation. In this guest-facing role, you'll create memorable first impressions, support seamless arrivals and departures, and provide warm, professional service throughout each guest's stay.

You will assist with luggage, transfers and room orientations while delivering exceptional guest service and maintaining a high standard of grooming and presentation.